Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rachel Strauch

Berlin

Summary

Results-driven professional specializing in digital transformation with proven track record of enhancing operational

efficiency through strategic data analysis. Expertise in simplifying complex topics into clear, accessible content for

diverse audiences, facilitating informed decision-making. Skilled in delivering impactful presentations and collaborating

cross-functionally to ensure project alignment and compliance.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Digital Transformation and Compliance Specialist

National Association of Statutory Health Insurance Physicians
Berlin
10.2021 - 03.2026
  • Developed and maintained structured processes, templates, and governance frameworks to support consistent project and campaign execution.
  • Analyzed data from surveys, interviews, and focus groups to understand audience preferences and inform communication and outreach strategies.
  • Provided insights in cross-functional discussions to support alignment on communication and engagement initiatives.
  • Delivered presentations on relevant topics (e.g. policies, services, or initiatives) to diverse audiences.
  • Collaborated with community representatives to support outreach initiatives and strengthen audience engagement.
  • Worked with stakeholders to improve clarity and accessibility of service-related information.
  • Managed end-to-end projects, from concept and stakeholder alignment to implementation and evaluation.
  • Facilitated discussions on best practices in service delivery and communication to support continuous improvement.
  • Translated complex regulatory requirements into clear, accessible content for diverse target audiences.

Consultant Customer Success

samedi GmbH
Berlin
03.2020 - 09.2021
  • Collaborated with cross-functional teams (e.g. Marketing, Product, Sales) to optimize customer journeys and campaign effectiveness.
  • Analyzed customer needs and behaviors to inform targeted marketing strategies and messaging.
  • Acted as the voice of the customer by synthesizing feedback and advocating for customer-centric improvements across teams.
  • Identified upsell and cross-sell opportunities through customer insights and close partnership with Sales teams.
  • Investigated complex customer challenges and translated insights into actionable marketing improvements.
  • Monitored customer feedback, NPS, and campaign performance metrics to continuously improve communication strategies.
  • Supported product adoption through onboarding materials, training, and user-focused communication.
  • Established best practices and internal playbooks for customer communication, escalation handling, and lifecycle marketing.
  • Resolved escalated customer issues with focus on brand experience and customer satisfaction.

Wissenschaftliche Hilfskraft

Institut für Bevölkerungsforschung an der Universität Bielefeld
Bielefeld
02.2018 - 10.2019
  • Conducted research and analysis on population development to inform policy recommendations.
  • Assisted in data collection through surveys and interviews with study participants.
  • Analyzed quantitative data using coding techniques to identify key themes.
  • Conducted literature reviews to support research projects on population health and speech development

Education

M.Sc. - Public Health

Bielefeld University
10.2017 - 01.2019

B.A. - Rehabilitationspädagogik

TU Dortmund University
10.2014 - 10.2017

Skills

  • Stakeholder-Management
  • Digitale Transformationsprojekte
  • Projektsteuerung
  • Interpretation regulatorischer Anforderungen
  • Kommunikation & Training
  • Cross-funktionale Zusammenarbeit

Languages

German
Native
Native
English
Proficient (C2)
C2
French
Intermediate (B1)
B1

Timeline

Digital Transformation and Compliance Specialist

National Association of Statutory Health Insurance Physicians
10.2021 - 03.2026

Consultant Customer Success

samedi GmbH
03.2020 - 09.2021

Wissenschaftliche Hilfskraft

Institut für Bevölkerungsforschung an der Universität Bielefeld
02.2018 - 10.2019

M.Sc. - Public Health

Bielefeld University
10.2017 - 01.2019

B.A. - Rehabilitationspädagogik

TU Dortmund University
10.2014 - 10.2017

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Rachel Strauch