Rachid Boutachdat
Head Of Technology
Frankfurt
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth, and improving operations. Skilled in technology management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Entrepreneurial and creative, passionate about turning innovative ideas into tangible results, experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Leading teams of professionals to maximise profits and deliver success.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
9
9
Certifications
3
3
Languages
Work History
Founder and Managing Partner
nexaya
01.2021 - Current
- Driving success in strategic leadership, business development, and team management
- Proficiency in innovation, technology, and operations
- Experienced in networking and adapting strategies to regional nuances
- Committed to social responsibility and community impact
- Recognised for building and leading high-performing teams, driving growth, and staying abreast of industry trends.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Managed financial, operational, and human resources to optimise business performance.
- Communicated business performance, forecasts, and strategies to investors and shareholders.
- Implemented efficient operational processes to optimise productivity and resource allocation.
- Established successful business by identifying market needs and developing innovative solutions.
- Built positive organisational culture that fostered creativity, innovation, and employee engagement.
- Represented the organisation at industry conferences and events.
- Expanded company''s geographical reach, opened new markets, and increased profitability.
Head of Technology & Products
Target Global & Alina GmbH
01.2019 - 01.2021
- Developed a comprehensive global IT strategy, including cyber security strategies and policies.
- Optimised the company's infrastructure and IT landscape to enhance operational efficiency.
- Implemented IT service management frameworks to centralise and streamline all IT activities.
- Managed vendor relationships, licence agreements, and contract negotiations.
- Led, coordinated, and guided support, infrastructure, and cyber security teams.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Introduced SOC as a service team to improve and strengthen cyber security maturity.
- Established development and product teams to build a Digital Fund and Asset Management Platform.
- Led the development and execution of strategies to automate and digitise investment and fund management lifecycle processes.
- Collaborated with stakeholders to define platform requirements and deliverables.
- Oversaw the implementation and testing of platform functionalities.
- Managed project timelines, resources, and budgets to ensure successful project delivery.
IT Manager
HQ Capital
01.2017 - 01.2019
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth with a global responsibility for all European and Asian Offices
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organisation''s IT landscape.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Wrote strategic business plans outlining the need for departmental information technology resources.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Optimised helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Implemented and maintained technology and software budget.
- Led technology selection and rollout, focusing on organisational planning and supplier service-level agreements.
- Oversaw technology budget planning and allocation to optimize resource utilisation while meeting organisational objectives.
- Guided organisational technology strategy and roadmaps.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Communicated with the executive team and CEO to maximise development efficiencies and resolve technology issues.
- Applying IT Policies to the Company in collaboration with CEO/COO
Senior IT Professional
Triton
09.2010 - 10.2017
- Developed and executed global IT Service Management strategy and policies.
- Build, maintained and optimised IT infrastructure, services, and local suppliers across offices in Luxembourg, Italy, China, New York, and Germany.
- Identified issues, analyzed information and provided solutions to problems.
- Managed vendor relationships and stock inventory to ensure seamless operations and cost-effectiveness.
- Demonstrated leadership skills in managing projects from concept to completion enhancing operational efficiency and support business objectives.
- Oversaw unified communication services, including videoconferencing systems, across all offices.
- Technical owner of the CRM system, ensuring its functionality and alignment with business needs.
- Planned, organised, and coordinated various events such as ABM and AGM, investor meetings, CEO days, CFO days, and ESG days to foster stakeholder engagement and collaboration.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
IT Specialist - Team Lead - IT Helpdesk Premium Support
Commerzbank AG
12.2009 - 08.2010
- Led the 1st level support team, overseeing shift planning, holiday scheduling, and training initiatives to ensure seamless operations.
- Fostered team cohesion through regular team-building activities and maintained comprehensive documentation for efficient troubleshooting.
- Prepared and presented performance reports, effectively managing escalations for timely resolution.
- Managed the trading floor supporting 600 traders and their essential tools such as Bloomberg, Reuters, and Xetra.
- Provided technical support for video conferencing setups, desktop infrastructure, and software applications.
- Orchestrated the planning, coordination, and execution of office moves and technology rollouts to minimize disruptions.
- Performed hands-on and remote support, including 24/7 on-call availability, delivering assistance in both German and English.
- Acted as the primary contact and escalation manager for major issues and escalations, ensuring swift resolution and client satisfaction.
- Took responsibility for training, documentation, and mentoring new IT team members to facilitate seamless integration and performance.
Junior IT Support
Ocean Management
07.2007 - 11.2009
- Member of the 1st Line Premium IT Support as a SPOC for 2000 Users
- Created user accounts and assigned permissions.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched and identified solutions to technical problems.
- Used ticketing systems to manage and process support actions and requests.
- Prioritising and categorising incoming tickets and routing them to the responsible 2nd or 3rd Line Support, user administration, creating mailboxes and domain accounts, and assigning permissions to users.
Education
Bachelor of Science - Business Informatics
University of Applied Science
Frankfurt Am Main 03.2006 - 02.2010
Skills
Certification
ITIL
Technology Experience
- Windows Server
- Windows Exchange
- Windows XP -11
- M365
- Azure
- MacOS
- SCCM
- VM Ware
- Hyper-V
- Lexis Nexis Interaction (CRM)
- MS Dynamics (CRM)
- Matrix42
- Extron
- Crestron
- Citrix
- McAfee
- Cisco Jabber
- Loopup
- Airwatch
- Silverback
- IBM Maas360
- Mimecast
- Carbon Black
International Experience
Over the past 17 years, I have extensively traveled for business engagements across Europe, America, Africa and Asia, participating in IT projects, training sessions, meetings, and providing specialized support for investor events and conferences. Additionally, I have played a pivotal role in setting up the branches, taking charge of building office IT infrastructure, engaging with ISPs and local vendors. This involved the setup of server racks, configuring server and network infrastructure, and establishing video conferencing systems. Furthermore, I facilitated the equipping of employees with workstations and hardware to ensure seamless operations.
Hardware Experience
- Lenovo
- HP
- Dell/Compaq
- IBM
- Canon
- Apple
- Blackberry
- Cisco
- Microsoft
- Jabra
- Lifesize
Personal Information
- Family Status: Separated, 1 Kid
- Date of Birth: 03/10/82
Timeline
Founder and Managing Partner
nexaya
01.2021 - Current
Head of Technology & Products
Target Global & Alina GmbH
01.2019 - 01.2021
IT Manager
HQ Capital
01.2017 - 01.2019
Senior IT Professional
Triton
09.2010 - 10.2017
IT Specialist - Team Lead - IT Helpdesk Premium Support
Commerzbank AG
12.2009 - 08.2010
Junior IT Support
Ocean Management
07.2007 - 11.2009
Bachelor of Science - Business Informatics
University of Applied Science
03.2006 - 02.2010
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