Rafaela-Maria Andrei
Bad Sooden-Allendorf
Summary
Reliable and upbeat retail successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Volunteer
PROEDUS
09.2018 - 06.2019
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Facilitated community outreach to expand participation and support.
- Providing clothes and food for people in need from Romania.
- Joined forces and collaborated together with a variety of individuals with the goal to assist in the development of young people and future generations internationally.
- Supported engaging, fun, and smooth-running events by creating positive environment for everyone to feel comfortable and enthusiastic.
- Attended a variety of conferences and excursions by joining a community of strong minded individuals that helped other people with career development.
Retailer
C&A
03.2022 - 06.2022
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined store operations by implementing effective merchandising strategies and inventory management.
- Increased sales revenue with targeted promotional campaigns and in-store events.
- Developed strong relationships with vendors, negotiating favorable terms and pricing for merchandise.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Colegiul National "Aurel Vlaicu"
Bucharest, Romania06.2022
Skills
- Creativity and Innovation
- Customer Service
- Adaptability and flexibility
- Customer service excellence
- Team-work
- Empathy and understanding
- Customer Assistance
- Flexible Hours
- Staff Support
- Positive Customer Engagement
- Organization
- Friendly and Helpful
Accomplishments
Music awards in different competitions.
Affiliations
- Reading, Listening music and singing, Doing sports
Certification
Cambridge Diploma in English B2
High School Diploma
Languages
English
Upper intermediate (B2)
Romanian
Bilingual or Proficient (C2)
Timeline
Retailer
C&A
03.2022 - 06.2022
Volunteer
PROEDUS
09.2018 - 06.2019
High School Diploma -
Colegiul National "Aurel Vlaicu"
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