Rahsan Dursun Kırgız

• Adaptable and proficient in learning new concepts quickly and efficiently.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed in an new environment.
• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
• Ensured fair & compliant disciplinary management.

• Analyzed and evaluated agile training effectiveness and program outcomes to ensure agile transformation.
• Facilitated virtual, in-person and blended learning sessions by utilizing instructional design methodologies.
• Developed and executed performance management programs to increase employee engagement and productivity.
• Established a culture of continuous improvement through retrospective meetings and process refinement.
• Increased stakeholder satisfaction by organizing regular status meetings, incorporating their feedback into daily work, and providing timely status reports.
• Aligned product roadmaps with strategic objectives through close collaboration with all stakeholders.
• Ensured collaboration with cross agile responsible for continues organizational improvement.

• Acted as a disciplinary leader in Pod projects, delegating tasks and providing feedback.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Mentored team members for career advancement, fostering a pipeline of future leaders within the organization.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.

• Adopt agile practices and methods while embedding agile values and mindsets in team Product Data Warehouse offering solutions for B2B, brand web sites, trade place, printed, catalog content creation, mapping and reporting solutions.
• Foster more effective, transparent, and cohesive teams, to enable better outcomes, solutions, and products/services for customers.
• Perform continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
• Assessing needs to develop effective training plans for team members.
• Developing individualized plans to help team members reach goals within predetermined timelines.
• Demonstrated use of Kanban tool for continuous communication and monitored use to optimized Kanban development for solution-oriented output in time.
• Gathered and organized supplementary material to support structured training sessions.
• Planned and delivered best practice and advise for internal Agile Community for building up new Scrum Teams.

• Lead Scrum Team of 10 members as Product Owner for Product Information Portal including B2B portal, employee portal, offering PDF generations, Web service delivery for Internet or Intranet applications.
• Managed IT product budget including product, system operation and 3rd party vendors and reporting directly to stakeholder and management.
• Developed next generation development solution for faster implementation of new application solutions for B2B, Intranet and Internet demands.
• Forced and fully implemented intranet and internet monitoring and testing of complete system to correct errors and improve overall performance of system and avoid problems for internal users, B2B and end customers at brand web sites, 3rd party web sides and mobile applications.
• Coordinated deployments of new software, feature updates and fixes.
• Translated technical concepts and information into terms parties could easily comprehend.
• Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
• Used interpersonal and communication skills in interactions, enriching team collaboration, customer relationships on complete process of information visualization.
• Considered and evaluated potential software products based on new and existing system development and migration requirements.
• Rapidly prototyped new translation processing system to confirm integration feasibility into existing system to improve and fasten localized texting worldwide.
• Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks to develop improvement plans.
• Estimated work hours and tracked progress using Scrum methodology
• Gathered requirements to determine necessary hardware configurations for planned software.
• Recognized and tapped talented staff to fill key positions and maximize productivity.

• Represented IT products including Terminology Management Services, Authoring Assistance Services and Translation Management Systems to business partners and stakeholders worldwide to satisfy their business demands and improve usage of business applications in portfolio.
• Managed 3rd party vendors from various countries around globe for application portfolio.
• Coordinated and led agile implementation projects within multi-national business environment. Led project to implement complete new Terminology system with interactive content management for effective output. Increased customer satisfaction and improved usability for faster translation process with project: Renewal of Translation Portal.
• Adopted successful process approach towards management, focusing on IT product budget, customer needs and IT services for internal customers.
• Used coordination and planning skills to achieve results according to schedule for new interfaces.
• Identified issues, analyzed information and provided solutions to problems towards stakeholders and management.
• Prepared variety of different written communications, reports and documents to ensure smooth operations.
• Managed on-site evaluations, internal audits and customer surveys for continuous improvement.
• Worked closely with other team members in such tasks as troubleshooting and debugging.
• Communicated technical risks and benefits to management and key stakeholders.
• Fully managed stakeholder, 3rd party vendor, budgeting and IT infrastructure all products.
• Eliminated downtime and maximized revenue by providing top project quality control.
• Prepared variety of different written communications, reports and documents to ensure smooth operations
• Increased customer satisfaction by resolving improvement and incident issues.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

• Fully managed to establish new video streaming service for China with Chinese vendor to improve and ensure fast and secure video streaming in parallel of Great Firewall of China.
• Managing 3rd party vendors from various countries around globe for application portfolio.
• Coordinated and lead implementation projects within multi-national business environment.
• Created plans and communicated deadlines to ensure projects were completed on time
• Adapted new API (Application programming interface) for improvement of interfaces between video streaming and different internal and external systems.
• Ensured completely new interface for catalog creation within new Content Management system.

• Established and spread out new Video Streaming systems for internal systems, websites, mobile applications, social media, and online retailers' systems worldwide.
• Developed and marketed Dynamic Publishing systems used for online, printed and mobile applications materials of company’s sales, marketing and customer services departments to decrease costs by 40 %. Reduced human power enormously by dynamic publishing.
• Played major role in layout modifications to improve functionality.
• Collaborated with multidisciplinary teams to layout, design, and unfold new technology features.
• Worked closely with other team members in such tasks as troubleshooting and debugging.
• Communicated technical risks and benefits to management and key stakeholders.
• Fully managed stakeholder, 3rd party vendor, budgeting and IT infrastructure of both products.

• Answered in-bound calls of English or German speaking Lufthansa customers from all around world.
• Operated flight reservations, carried-out of flight changes, fare information, and increased direct sales.

• Relaunched all intranet-sites under one directorate of DaimlerChrysler AG.
• Increased 70% more views with new usability and content web launch.
• Determined concept of realizing new dynamic contents for intranet sites of this directorate; and guaranteed further development of them to decrease manual work.
• Managed communications of all departments in this directorate to improve internal marketing and strategy.

Implemented and increased marketing conception and strategies to increase visibility of new brand for end users.