Summary
Overview
Work History
Education
Skills
Software
Certification
Work Availability
Timeline
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RAHUL NATH

RAHUL NATH

Enterprise Technical Account Manager
Munich

Summary

I am a team-oriented committed and creative Account Manager with 10 years of hands-on experience in software development, technical account management, project management, and risk oversight skills. A PRINCE2 Agile Practitioner and a certified ScrumMaster. Comfortable in communicating effectively with all levels of management. Offering 3 years of Scrum Master experience in improving processes and complex product deliveries by implementing a scaled Agile environment over Software-as-a-Service (SaaS).

Overview

10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Enterprise Technical Account Manager

Talon.One
Munich
08.2022 - Current
  • Pioneered project strategies and administered development team resulting in 0% road blockage.
  • Requirement gathering and documentation including Acceptance Test Plan (ATP) and ensuring 100% controlled Software Development Life Cycle (SDLC).
  • Translated technical concepts and information into terms parties could easily comprehend.
  • Tested troubleshooting methods and documented resolutions for inclusion in the knowledge base for support team use.
  • Used strong analytical and problem-solving skills to develop practical solutions for challenging situations.

Technical Account Manager

Yardi Systems
Dubai
11.2017 - 06.2022
  • Devised and followed up on important actions and solutions to ensure 100% adherence to quality and deadlines
  • Thorough testing and demos of complex technical requirements or issues into business process language for non-technical users with user-friendly and accurate documents
  • Maintained positive and effective relations with key stakeholders along with a technical overview of the client environment, including routine conference calls and incident/problem tracking along with Applications
  • Managed product backlog and supported Scrum framework for monthly sprint releases
  • Provided coaching and guidance on Agile scrum processes and methodologies, which helped the team increase their velocity by 63% within the first year of Agile adoption.

System Analyst

Yardi Systems
Pune
03.2015 - 10.2017
  • Developed Integration/Interface designs for different clients involving Yardi-Oracle, SAP-Yardi, Salesforce-Yardi
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Performed root cause analysis of reported issues to decisively discern and enact corrections
  • Documented reported faults and bugs for referral to development staff's use in iterative updates
  • Worked on Visual Studio - C#, AngularJS, SOAP UI, Postman - REST APIs and SSRS reports to build solutions for clients and worked on reported errors and bugs on newly released software along with it assisted in the deployment of release fixes.

System Engineer

Infosys ltd
Pune
04.2013 - 02.2015
  • Collaborated with engineers in new product introduction phases to develop and verify design changes
  • Resolved issues and escalated problems with knowledgeable support and quality service
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities
  • Analyzed and managed software patches and versions necessary for successful operating system upgrades
  • Tracked problematic system errors by implementing various user support tracking metrics
  • LINKS Rahul Nath LinkedIn Profile

Education

Bachelor of Technology - Computer Science

Graphic Era University
India
08.2008 - 07.2012

Skills

Project Managementundefined

Software

Visual Studio

Google Console

Postman

Datadog

Yardi: Voyager, Voyager7S, Orion

Certification

Scrum Master

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Enterprise Technical Account Manager

Talon.One
08.2022 - Current

Scrum Master

08-2022

Prince2 agile practitioner

08-2022

Technical Account Manager

Yardi Systems
11.2017 - 06.2022

System Analyst

Yardi Systems
03.2015 - 10.2017

System Engineer

Infosys ltd
04.2013 - 02.2015

Bachelor of Technology - Computer Science

Graphic Era University
08.2008 - 07.2012

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RAHUL NATHEnterprise Technical Account Manager