Rahul Roy
Hof
Summary
Dedicated Final year student with a passion for learning and commitment to academic excellence. Proficient in time management, collaboration, and problem-solving. Thrives in dynamic academic environments and is eager to contribute skills and enthusiasm to diverse projects and opportunities.
Overview
9
9
years of professional experience
Work History
Operation Agent
DORMERO HOTEL
04.2025 - Current
- Support in guest services
- Planning and implementation of projects
- Collaboration with colleagues and superiors
- Operational coordination
- Administrative tasks and reports
- Crisis and problem solving
Customer Service and Cashier
CIGO ( VALORA GMBH)
06.2024 - 03.2025
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Learned roles of other departments to provide coverage and keep store operational.
Shift Leader
ROCKET´S LEIPZIG (AREAS DEUTSCHLAND GMBH)
07.2021 - 09.2023
- Maintained cleanliness and organization of the work area to uphold company standards.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Managed daily workflow and scheduled staff for adequate coverage.
- Monitored and maintained equipment to ensure operational efficiency.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Administrative Clerk
FAST ZONE SERVICE
05.2016 - 08.2017
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Handled incoming and outgoing correspondence, including mail, email, and faxes.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Education
Bachelor of Arts - International Business
Ostbayerische Technische Hochschule Amberg-Weiden
03-2026
Deutsche HZB -
PRIVAT STUDIENKOLLEG LEIPZIG
Bachelor of Science - Commerce
MMI EDUCATION AND TRAINING SERVICES
Gymnasium - Abitur -
THE INDIAN SCHOOL
Skills
- Quick learner
- Team player
- Strong work ethic and commitment
- Excellent interpersonal communication
- Intercultural Competence
- Strong analytical skills
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
German
Advanced (C1)
Tamil
Upper intermediate (B2)
Spanish
Elementary (A2)
Timeline
Operation Agent
DORMERO HOTEL
04.2025 - Current
Customer Service and Cashier
CIGO ( VALORA GMBH)
06.2024 - 03.2025
Shift Leader
ROCKET´S LEIPZIG (AREAS DEUTSCHLAND GMBH)
07.2021 - 09.2023
Administrative Clerk
FAST ZONE SERVICE
05.2016 - 08.2017
Bachelor of Arts - International Business
Ostbayerische Technische Hochschule Amberg-Weiden
Deutsche HZB -
PRIVAT STUDIENKOLLEG LEIPZIG
Bachelor of Science - Commerce
MMI EDUCATION AND TRAINING SERVICES
Gymnasium - Abitur -
THE INDIAN SCHOOL
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