Raji Abidov
Baku
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head of Reception and Supervisor
Fairmont Hotels and Resorts
02.2021 - Current
- Maintain a clean, safe, and welcoming environment for all guests
- Train, coach, and develop team members in technical skills and guest service standards
- Handle guest complaints or concerns in a professional and timely manner
- Assist with recruitment, interviewing, and hiring of new team members
- Schedule and assign team members to ensure adequate coverage while maximizing productivity
- Monitor inventory levels and place orders as needed
- Prepare employee schedules and time-off requests
- Process payroll information and submit to corporate office
- Review and approve invoices for payment
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Spa Sales and Reservation Agent
Fairmont Baku, Flame Towers
02.2019 - 02.2021
- Greeting and welcoming guests and providing them with a positive first impression of the organization
- Directing guests and answering their questions
- Complying with procedures, rules, and regulations on keeping a safe and clean reception area
- Answering the telephone; taking and relaying messages; providing information to callers
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
Guest Services Ambassador
Golden Life Hotel
01.2018 - 01.2019
- Consistently offers professional, friendly, and engaging service
- Assists guests regarding hotel facilities in an informative and helpful way.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined check-in process for improved efficiency and reduced wait times.
Education
Master in English language teaching method and methodology -
ADU
12.2019
Bachelor in English language teacher -
ADPU
12.2017
Skills
- MS Office
- Inventory Control
- Business Development
- Staff Management
- Training and Mentoring
- Complex Problem-Solving
- Project Management
- Schedule Development
- Process Improvement
- Strategic Planning
- Operations Management
Languages
Azerbaijan
Turkish
English
Russian
Profile
Extremely motivated to constantly develop my skills and grow professionally.
Social Media
/raciabidov
Competence
- Exceptional communication skills.
- Successful working in a team environment, as well as independently.
- The ability to work under pressure and multi-task.
- The ability to follow instructions and deliver quality results.
Hobbies and Interests
- Art and Painting
- Cooking
- Travelling
Certification
- Certified Front Desk Agent, Fairmont Baku
- Front office, guest service, royal service Training - 3 months
Painting, drawing
Painting and drawing has always been a fulfilling and relaxing hobby for me. Creating colorful and expressive artworks allows me to unleash my creativity and escape into a world where I can freely express my emotions and capture the beauty of the world around me.
Timeline
Head of Reception and Supervisor
Fairmont Hotels and Resorts
02.2021 - Current
Spa Sales and Reservation Agent
Fairmont Baku, Flame Towers
02.2019 - 02.2021
Guest Services Ambassador
Golden Life Hotel
01.2018 - 01.2019
Master in English language teaching method and methodology -
ADU
Bachelor in English language teacher -
ADPU
- Certified Front Desk Agent, Fairmont Baku
- Front office, guest service, royal service Training - 3 months
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