RAJIVAN VASUDEVAN
Salesforce Business Analyst & Consultant
Munich
Summary
Overall 12+ years of Experience and 5+ years Salesforce Project Management Experience. Efficiently delivered Salesforce implementations and Rollout Projects in Finance lending and leasing, Automobile and Garment Industrial Verticals. Hands on with Sales cloud , Service Cloud , Experience Cloud and Admin.
Overview
16
16
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Salesforce Project Management & Consultant Role
Cognizant Technologies Pvt Limited
08.2021 - Current
- Worked as Business Analyst in Salesforce Sales and Service Cloud implementation for Finance, Automobile, Agriculture, and Chemical industry clients, improving process efficiency and customer engagement.
- Gathered and analyzed business requirements through stakeholder workshops, process mapping, and gap analysis to align Salesforce capabilities with organizational goals.
- Translated complex business needs into functional and technical specifications, user stories, and acceptance criteria for development and QA teams.
- Designed and optimized Salesforce workflows, approval processes, and custom objects for lending, leasing, and vehicle lifecycle management in the finance and automobile sectors.
- Collaborated with cross-functional teams to integrate Salesforce with legacy ERP, loan origination, and CRM systems, ensuring seamless data flow and process continuity.
- Supported Service Cloud implementation by defining case management, knowledge base, and SLA tracking for agriculture and chemical business units, enhancing customer service efficiency.
- Conducted UAT (User Acceptance Testing), prepared test cases, and validated system functionalities to ensure solutions met business and compliance requirements.
- Developed and maintained process documentation, data models, and system configuration guides, improving knowledge transfer and post-implementation support.
- Provided end-user training and change management support, resulting in high user adoption rates and minimal disruption during go-live.
- Partnered with Salesforce administrators and developers to continuously improve system performance, reporting dashboards, and data governance practices.
Salesforce Project Management Consultant & Business Development Expert – India – Onsite Support
Conclo Technologies Pvt Limited
09.2019 - 04.2020
- Driven continuous process improvements across the product development lifecycle.
- Driven system adoption through end user support and training.
- Influence and foster collaborative relationships; lead and engage resources outside of direct control to gain consensus, meet deadlines and achieve objectives.
- Develop, manage and execute project work plans and revise, as appropriate, to meet changing needs and requirements to ascertain and mitigate emerging business technologies.
- Created, monitored, and updated detailed project plans. Typically, responsible or heavily involved in the creation of end user and administrator training materials, potentially delivering end user training.
- Reviewed and provided input into project scope definitions.
Sales Project Manager - Water Treatment and Salt recovery.
Praj Industries Limited
04.2018 - 07.2019
- Generated Business leads through Indian pollution control boards like TNCPB, APPCB, KPCB.
- Dealt with wastewater treatment and zero liquid discharge systems sales for south India.
Sales Manager – Water Treatment
Tata Projects Limited
08.2017 - 03.2018
- Generated leads through channel partners for Drinking Water RO plants.
- Identified new channel partners in untapped geographies at Kerala and Coimbatore.
- Coordinated with Nationalized banks like SBI for signing agreements on mudra yojana and stand-up India loans.
Project Sales Manager & Salesforce Implementation Team Member
Thermax Limited, Chennai-India
12.2015 - 07.2017
- As a Salesforce implementation Team member worked along with Consultants to translate business requirements into Functional Specification Documents.
- Handled 2 channel partners for Thermax limited in Chennai, Nellore, Tada, Chitoor Ranipet areas within TamilNadu.
- Conducted Industry specific workshops to generate enquiries and business.
- Conducted weekly, monthly and quarterly reviews with the Channel partners.
- Generated revenue of around 70 million per year through channel partners.
- Directed sales strategies to enhance market share and customer engagement.
- Mentored and trained sales team, fostering a culture of continuous improvement.
- Analyzed market trends to identify growth opportunities and adjust sales tactics.
- Collaborated with cross-functional teams to align product offerings with client needs.
Engineer - Marketing & Proposals
Wabag India Limited
09.2013 - 11.2015
- Generated enquiries for electrical, mechanical & instrumentation spares from existing O&M clients.
Asst.Manager - Marketing & Proposals
Polutech ltd
02.2010 - 09.2013
- Discussed with customers over the phone, email, or on site to assist in technical aspects of business development.
- Managed and interpreted customer requirements - engaged with clients to understand, anticipate and meet their needs.
Education
Masters - Industrial Engineering
New Jersey Institute of Technology
USA01.2009
B.Tech - Chemical Engineering
St.Joseph’s College of Engineering
Chennai , Tamilnadu01.2007
Skills
Salesforce Admin
Certification
Certified Salesforce Administrator
SALESFORCE TRAILHEAD EFFORTS
- Trailhead points scored: 45,250
- Trailhead Badges scored: 39
- Completed Salesforce Administrator superset badge.
COMMUNICATION ADDRESS
Riesstrasse 64, Munich, 80993
Timeline
Salesforce Project Management & Consultant Role
Cognizant Technologies Pvt Limited
08.2021 - Current
Salesforce Project Management Consultant & Business Development Expert – India – Onsite Support
Conclo Technologies Pvt Limited
09.2019 - 04.2020
Sales Project Manager - Water Treatment and Salt recovery.
Praj Industries Limited
04.2018 - 07.2019
Sales Manager – Water Treatment
Tata Projects Limited
08.2017 - 03.2018
Project Sales Manager & Salesforce Implementation Team Member
Thermax Limited, Chennai-India
12.2015 - 07.2017
Engineer - Marketing & Proposals
Wabag India Limited
09.2013 - 11.2015
Asst.Manager - Marketing & Proposals
Polutech ltd
02.2010 - 09.2013
Masters - Industrial Engineering
New Jersey Institute of Technology
B.Tech - Chemical Engineering
St.Joseph’s College of Engineering