Rajni Devi
Berlin
Overview
2
2
years of professional experience
Work History
Crew Trainer
MacDonalds
01.2023 - 03.2025
- Trained other employees in customer service, food safety, and performance requirements.
- Maintained current knowledge of all team position requirements.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Maintained clean and organized front desk areas to uphold polished company image.
Cafe Worker
Employer
11.2022 - 01.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Education
MBA - Business Administration And Management
Arden University
Berlin, Germany02-2025
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Active listening
- Food safety understanding
- Cleaning and sanitation
- Sanitation and cleaning
- Opening and closing procedures
- Work Planning and Prioritization
- Complaint resolution
- Multitasking and organization
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
German
Intermediate (B1)
Timeline
Crew Trainer
MacDonalds
01.2023 - 03.2025
Cafe Worker
Employer
11.2022 - 01.2023
MBA - Business Administration And Management
Arden University