Rakesh Kumar Ravichandran

Service Operations Assistant Manager overseeing multi-site consular application centers across Germany, driving SLA adherence, security compliance, workforce planning, and staff development in partnership with Mission, Finance, HR, and Administration.

• Achieved 98% SLA compliance across all centers by implementing KPI tracking systems and corrective actions, reducing delays by 25% over 6 months.
• Eliminated security incidents (0 breaches) through proactive physical/data controls and audits at 5+ application centers, enhancing risk mitigation by 40%.
• Optimized staffing for 10+ cities via forecasting and allocation, cutting overtime costs by 20% and boosting productivity 15% through cross-training.
• Improved employee satisfaction scores to 95% (company target) via targeted training programs for 50+ staff, reducing turnover by 18% annually.

As Chief Operations Officer providing strategic, financial, compliance, and operational leadership for asset care management firm, driving international expansion and profitability through process optimization and partner relationships.

• Expanded operations into 3 international markets (US, UK), growing revenue pipeline by $500K and increasing market reach 35% within 18 months.
• Developed business strategies aligning short/long-term goals, elevating profitability 25% while achieving 100% compliance across all operations.
• Optimized procedures and implemented efficiency initiatives, reducing operational costs 18% and boosting key performance KPIs by 22%.
• Enhanced partner relationships and guided daily operations, attaining 95% satisfaction rate and enabling 40% geographic service expansion.
  

As Senior Manager, Financial Crime Fraud Operations & Trade Operations launching global fraud programs, optimizing risk controls, and leading cross-country teams across 15 international markets.

• In high-risk trade finance environment across 15 markets, tasked with building fraud detection; developed/executed scenarios and tools, launching dedicated operations team, prevented $2.5B in fraud losses/expenses bank-wide.
• Facing $28M high-net-worth client portfolio review in 2022, led investigations and exit recommendations; collaborated with compliance/tech via JIRA for logic tuning, executed $22M successful relationship terminations.
• Amid High-risk rated transaction banking unit, directed RCSA and control remediation; gathered source data, tested weaknesses, documented for management, reduced risk rating to Low, cutting exposure 60%.
• Saved 3 FTEs and boosted team performance 25% by designing Lean/6 Sigma WFM project, eliminating redundant process.

• Led daily operations and team management for London Desk Bank Guarantee unit, overseeing 20+ staff and ensuring process adherence across major markets.
• Proactively identified and closed operational gaps, reducing processing errors by 30% and decreasing turnaround time by 20%.
• Monitored quality trends and recommended process enhancements that improved SLA compliance from 85% to 95% within 12 months.
• Applied in-depth product knowledge and ICC Rules to sustain risk controls, contributing to a 15% reduction in warranty claim exposures year-over-year.

• Spearheaded London Desk operations migration, achieving seamless transition with zero SLA breaches and 100% transaction processing accuracy for Bank Guarantee issuance and amendments.
• Managed approvals and compliance for outsourcing processes, reducing approval cycle times by 30% and ensuring all transactions adhered strictly to TPS and SLA guidelines.
• Delivered end-to-end oversight as single point of contact for front office and clients, improving stakeholder satisfaction scores by 20%.
• Led and mentored team of 6 members, enhancing individual performance with targeted coaching resulting in 15% increase in team productivity and 10% reduction in errors.

• High-volume Tunisia/Algeria trade corridors, tasked with end-to-end LC/guarantee processing; executed document checks/payments for 200+ monthly transactions—achieved 97% SLA compliance.
  
• Facing discrepancy risks in $15M+ LC volume, responsible for issuance/advising/amendments; implemented rigorous verification protocols—reduced errors 18%.
  
• Amid import/export collection delays, directed claims/closure for 50+ quarterly transactions; streamlined settlement workflows—improved efficiency 25%.
  
• Supporting diverse trade payments across 2 countries, owned full processing cycle; optimized procedures—cut turnaround 22% and boosted fee recovery 28%.

• Worked for 5 Middle-East markets with high-volume guarantees/LCs, tasked with SLA compliance; conducted rigorous SWIFT/document checks—achieved 98% on-time processing for 150+ monthly transactions.
  
• Faced settlement discrepancies in global Nostro / Vostro accounts, responsible for reconciliations; implemented systematic reviews and claims management—reduced errors 20% quarterly across 50+ banks.
  
• Amid delayed fee collections from 100+ correspondent banks, directed proactive follow-ups; streamlined tracking and escalation—boosted recovery 30% ($250K annually).
  
• Supporting Legal/Compliance with transaction oversight, owned monthly KPI reporting; analyzed data and liaised cross-functionally—improved monitoring efficiency 15%