Raluca Gabriela Oprisan
Assistant Restaurant Manager
Munchen
Summary
Motivated and reliable professional with several years of experience in the hospitality and retail sectors. Strong skills in team management, operational organization, and customer service. Quick learner with excellent problem-solving abilities and a strong service-oriented mindset. Seeking a new professional opportunity with growth potential, compatible with my current course of studies in the field of information technology.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Assistant Manager
Big Squadra GmbH
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Waitress Supervisor
Big Squadra GmbH
03.2022 - 01.2023
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Utilized feedback from customer surveys to make targeted improvements in service and menu offerings.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
Waitress
Mille Miglia GmbH
04.2019 - 12.2021
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Junior Sales Assistant
Calzedonia Group GmbH
12.2017 - 04.2019
- Collaborated with team members to drive sales initiatives and achieve monthly goals.
- Contributed to overall team success by consistently meeting or exceeding individual sales quotas.
- Managed multiple priorities simultaneously, maintaining focus on time-sensitive tasks while delivering quality results.
- Conducted regular inventory checks, identifying discrepancies and ensuring stock availability for customers
- Responsible for cash management and bank deposit operations
Internship Student
Tax Consulting Firm
01.2015 - 05.2015
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted and organized files, spreadsheets, and reports.
- Collected, arranged, and input information into database system.
Education
Software Engineering
Guglielmo Marconi University
Rome, ItalyHigh School Diploma -
Luca Paciolo Institute
Rome, Italy06-2016
Skills
Problem-solving
Operations management
Team leadership
Cost analysis
Adaptability and flexibility
Team development
MS office
Multitasking Abilities
Computer skills
Inventory management
Google drive
Recruitment and hiring
Reading · Cinema · Outdoor activities
I enjoy staying active and exploring new things. I love sports, whether it’s going for a run, playing team games, or trying out something new. In my free time, I enjoy reading to relax and learn about different topics. I’m also a fan of cinema and enjoy watching movies of all genres. Whenever I can, I like spending time outdoors, engaging in outdoor activities like hiking, biking, or simply enjoying nature.
Timeline
Assistant Manager
Big Squadra GmbH
01.2023 - Current
Waitress Supervisor
Big Squadra GmbH
03.2022 - 01.2023
Waitress
Mille Miglia GmbH
04.2019 - 12.2021
Junior Sales Assistant
Calzedonia Group GmbH
12.2017 - 04.2019
Internship Student
Tax Consulting Firm
01.2015 - 05.2015
Software Engineering
Guglielmo Marconi University
High School Diploma -
Luca Paciolo Institute