Ramkumar Pammi
Change & Release Manager
Essen
Summary
Detail-oriented Service Manager focused on providing defect-free products to clients. Working closely with development, QA and business teams to accomplish goals and exceed customer expectations.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Change & Release Manager
DB Schenker
Essen
10.2020 - Current
- Define and improve Change and Release Management process
- Onboard new features and modules into change and release life-cycle
- Refine, prioritize and maintain Change Request backlog and prepare tickets for Sprint
- Saved 20% of project budget, by re-structuring releases and hot-fix.
- Generate various Release and Service reports on a monthly/quarterly basis
- Create and maintain Release Plans, Process documentation, and How-to guides.
- Coordinated scheduled releases and updates.
- Created presentations and info-graphic for platform release enhancement communications.
- Collaborated with project developers, quality assurance team members and business analysts.
- Planned and orchestrated end-to-end processes
- Led cross-functional teams to successfully complete IT projects.
- Updated customers and senior leaders on progress and roadblocks.
Senior Consultant
Infosys
Essen
09.2016 - 10.2019
- Led release management process from inception to operations
- Attained 75% reduction in application downtime with implementation of DevOps CI/CD pipeline for releases
- Improved Service Up-time by nearly 5% with automation scripts on app-servers
- Maintain documented evidence of code movement from lower environments to Production, along with approvals - for audit purposes
- Write 'Request for Proposal' (RFP) and 'Request for Quotation' (RFQ) documents for prospective clients and customers
- Generate reports and dashboards for releases and for service.
- Determined areas for improvement and implemented processes to alleviate problems
- Exceeded customer requirements with accurate and deliverable solutions
Consultant
Infosys
Manchester
04.2013 - 08.2016
- Define and improve IT Change Management process for banking client
- Established KPIs for process and delivered them
- Developed Dev-Ops models for Hong Kong based betting client
- Organize, and chair Change Advisory Board meeting
- Approve / Reject changes and publish reports accordingly.
- Supported clients with business analysis, documentation, and data modeling
IT Analyst - Service Delivery
CSC (now DXC)
Hyderabad
09.2010 - 03.2013
- Transitioned from legacy tool to BMC Remedy and later to ServiceNow
- Established Change Management process within 6-8 weeks of inception
- Led team of 5 - Change Managers as Global Change Manager.
Lead Associate
Genpact
Hyderabad
01.2006 - 09.2010
- Chair Change Advisory Board meeting and approve changes
- Led IT Change Management team as Global Change Manager
- Maintain and improve end-to-end IT Change Management process
- Lead MIM (Major Incident Management) calls during major incidents
- Engage in proactive Problem Management, based on incident trends
- Improved IAM process as Identity and Access Manager.
Education
Bachelor of Technology - Computer Science And IT
Sri Indu College
Hyderabad, India 06.2002 - 05.2006
Skills
IT Service Management
Certification
Professional Scrum Master (PSM 1)
Work Visa Details
Valid visa to work in Germany.
Timeline
Change & Release Manager
DB Schenker
10.2020 - Current
Senior Consultant
Infosys
09.2016 - 10.2019
Consultant
Infosys
04.2013 - 08.2016
IT Analyst - Service Delivery
CSC (now DXC)
09.2010 - 03.2013
Lead Associate
Genpact
01.2006 - 09.2010
Bachelor of Technology - Computer Science And IT
Sri Indu College
06.2002 - 05.2006