Ramkumar Pammi
Change & Release Manager
Essen
Summary
Detail-oriented Service Manager focused on providing defect-free products to clients. Working closely with development, QA and business teams to accomplish goals and exceed customer expectations.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Change & Release Manager
DB Schenker
Essen
10.2020 - Current
- Define and improve Change and Release Management process
- Onboard new features and modules into change and release life-cycle
- Refine, prioritize and maintain Change Request backlog and prepare tickets for Sprint
- Saved 20% of project budget, by re-structuring releases and hot-fix.
- Generate various Release and Service reports on a monthly/quarterly basis
- Create and maintain Release Plans, Process documentation, and How-to guides.
- Coordinated scheduled releases and updates.
- Created presentations and info-graphic for platform release enhancement communications.
- Collaborated with project developers, quality assurance team members and business analysts.
- Planned and orchestrated end-to-end processes
- Led cross-functional teams to successfully complete IT projects.
- Updated customers and senior leaders on progress and roadblocks.
Senior Consultant
Infosys
Essen
09.2016 - 10.2019
- Led release management process from inception to operations
- Attained 75% reduction in application downtime with implementation of DevOps CI/CD pipeline for releases
- Improved Service Up-time by nearly 5% with automation scripts on app-servers
- Maintain documented evidence of code movement from lower environments to Production, along with approvals - for audit purposes
- Write 'Request for Proposal' (RFP) and 'Request for Quotation' (RFQ) documents for prospective clients and customers
- Generate reports and dashboards for releases and for service.
- Determined areas for improvement and implemented processes to alleviate problems
- Exceeded customer requirements with accurate and deliverable solutions
Consultant
Infosys
Manchester
04.2013 - 08.2016
- Define and improve IT Change Management process for banking client
- Established KPIs for process and delivered them
- Developed Dev-Ops models for Hong Kong based betting client
- Organize, and chair Change Advisory Board meeting
- Approve / Reject changes and publish reports accordingly.
- Supported clients with business analysis, documentation, and data modeling
IT Analyst - Service Delivery
CSC (now DXC)
Hyderabad
09.2010 - 03.2013
- Transitioned from legacy tool to BMC Remedy and later to ServiceNow
- Established Change Management process within 6-8 weeks of inception
- Led team of 5 - Change Managers as Global Change Manager.
Lead Associate
Genpact
Hyderabad
01.2006 - 09.2010
- Chair Change Advisory Board meeting and approve changes
- Led IT Change Management team as Global Change Manager
- Maintain and improve end-to-end IT Change Management process
- Lead MIM (Major Incident Management) calls during major incidents
- Engage in proactive Problem Management, based on incident trends
- Improved IAM process as Identity and Access Manager.
Education
Bachelor of Technology - Computer Science And IT
Sri Indu College
Hyderabad, India 06.2002 - 05.2006
Skills
IT Service Management
Scrum Master / Agile
Project Management
ServiceNow, Remedy
JIRA, Confluence
Slack, Miro, Trello
Microsoft Power BI
Supporting Operations
Incident Management
Configuration Management
Managing Releases
Certification
Professional Scrum Master (PSM 1)
Work Visa Details
Valid visa to work in Germany.
Timeline
Change & Release Manager
DB Schenker
10.2020 - Current
Senior Consultant
Infosys
09.2016 - 10.2019
Consultant
Infosys
04.2013 - 08.2016
IT Analyst - Service Delivery
CSC (now DXC)
09.2010 - 03.2013
Lead Associate
Genpact
01.2006 - 09.2010
Bachelor of Technology - Computer Science And IT
Sri Indu College
06.2002 - 05.2006