Rachel Sabater
Mackenbach
Summary
Experienced professional, well-versed in commercial insurance practices. Proven ability to assess and mitigate risks effectively, ensuring compliance and policy accuracy. Known for collaborative teamwork and flexibility in adapting to evolving industry requirements.
Overview
19
19
years of professional experience
Work History
Bartender/Server- Front House
Oscar's Pub
03.2025 - 06.2025
- Served food and beverages promptly, ensuring correct orders and adhered to quality standards
- Maintained cleanliness and organization of dining and bar areas
- Collaborated with kitchen and bar staff to ensure excellent customer service
- Processed payments, issued receipts, and handled cash and credit with accuracy
- Handled customer complaints professionally and worked to resolve issues
- Prepared and served a range of alcoholic and non-alcoholic beverages in fast a paced environment
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Underwriting Technician
CNA Insurance
02.2023 - 01.2025
- Increased overall department productivity by consistently meeting or exceeding individual performance metrics.
- Evaluated submissions against established company guidelines, determining acceptability of risks within delegated authority limits.
- Provided support in updating internal underwriting manuals, ensuring all procedures were up-to-date with current industry standards.
- Maintained compliance with industry regulations and company guidelines in all underwriting activities.
- Improved customer satisfaction by providing prompt responses to inquiries regarding policy coverage and pricing.
- Collaborated with brokers and agents to gather necessary documentation for accurate risk evaluation.
- Enhanced underwriting efficiency by streamlining processes and implementing automated workflows.
Mortgage Officer
Rocket Mortgage
03.2022 - 01.2023
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Rating Specialist
CNA Insurance
10.2012 - 03.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Review incoming business transactions and related information for completeness, accuracy and quality.
- Work with underwriter to resolve any discrepancies and process insurance transactions in a timely manner.
- Perform rating & re-rating pricing and third party data gathering and validation to support new business quotes and policy issuance for multiple lines of business.
- Review and adhere to department processing guidelines and procedures to ensure accuracy.
Sales and Service Representative
State Farm Insurance
08.2010 - 03.2011
- Prepared forms, binders and changes for auto and homeowner policies per insured. Assisted policyholders with retention, escalations and quality assurance.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Contact parties involved in new claims to collect facts and evidence from claimants, witnesses or other.
- Input supporting evidence and reports provided by claimant and other parties involved to submit to regional claims department.
- Set appointments for financial services products.
Operations Coordinator
Chartis Insurance (Formerly AIG)
12.2007 - 12.2009
- Reconciled outstanding vendor billing for division.
- Maintained monthly reports in excel for all incurred branch expenses.
- Submitted employee expenses through WAVES expense tracking system.
- Retrieved files for internal audits, state audits and underwriter request.
- Prepared presentations for senior management meetings.
- Maintained inventory of legal agreements and purgatory letters.
- Tracked and reported employee hours through Timepiece software.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Account Administrator
AIG Insurance
08.2006 - 12.2007
- Effectively issued new and renewal WC wrap up sub policies utilizing information provided by account broker as well as internal resources.
- Activated individually assigned Workers compensation policy numbers in work tracking system as they were enrolled into construction wrap up programs.
- Mailed policies to brokers and insureds within 60 days of respective effective dates.
- Mailed WC posting notices to account service managers as required.
- Performed quality review checklists on issued policies.
- Provided ongoing support to underwriting team in developing proposals, quotes, and presentations for prospective clients.
Education
Degree in process - Business Marketing
University of Maryland Global Campus
06.2025
Skills
- Technical underwriting
- Analytical thinking
- Policy administration
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
- Adaptability and flexibility
- Hospitality Operations
- Food and beverage service
Languages
English Full Professional
Spanish Full Professional
Timeline
Bartender/Server- Front House
Oscar's Pub
03.2025 - 06.2025
Underwriting Technician
CNA Insurance
02.2023 - 01.2025
Mortgage Officer
Rocket Mortgage
03.2022 - 01.2023
Rating Specialist
CNA Insurance
10.2012 - 03.2022
Sales and Service Representative
State Farm Insurance
08.2010 - 03.2011
Operations Coordinator
Chartis Insurance (Formerly AIG)
12.2007 - 12.2009
Account Administrator
AIG Insurance
08.2006 - 12.2007
Degree in process - Business Marketing
University of Maryland Global Campus
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