Rashid Ali
IT Engineer
Rüsselsheim Am Main
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Detail-oriented IT engineer with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
IT Support Consultant
HCL Technologies GmbH
Mainz
10.2023 - Current
- Enhanced IT infrastructure by implementing comprehensive network security measures and monitoring systems.
- Provided expert guidance on the selection of hardware, software, and related equipment based on client needs and specifications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
- Trained end users in new technologies and applications, promoting seamless adoption of systems upgrades.
- Optimized system performance by conducting regular hardware and software maintenance tasks.
- Coordinated efforts with vendors to obtain necessary equipment replacements or repairs at minimal cost while maintaining quality standards.
- Delivered high-quality customer service by addressing user concerns promptly and professionally, maintaining a strong reputation in the field of IT support consulting.
DSS Engineer
HALEON
München
01.2022 - 07.2023
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
- Developed comprehensive engineering documents for all projects.
- Verified construction documentation to meet client requirements and vision.
Desktop Support Engineer
GlaxoSmithKline GmbH
München
1 2020 - 1 2022
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Walked individuals through basic troubleshooting tasks.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
Education
Bachelor of Computer Sceince -
University of Gujrat
Gujrat, Pakistan 03.2017 - 09.2021
Fsc Pre-Engineering -
Punjab Group of Colleges
Hafizabad, Pakistan 03.2015 - 03.2017
Skills
Problem-Solving
Teamwork
Applications Support
Inventory Management
Maintenance and Repairs
Hardware and Software Installation
System Configuration
Troubleshooting and Diagnostics
Technical issues analysis
Microsoft Windows and Office
Hardware and Software Repair
Personal Information
- Date of Birth: 12/12/00
- Nationality: Pakistani
Languages
German
Upper intermediate (B2)
English
Upper intermediate (B2)
Timeline
IT Support Consultant
HCL Technologies GmbH
10.2023 - Current
DSS Engineer
HALEON
01.2022 - 07.2023
Bachelor of Computer Sceince -
University of Gujrat
03.2017 - 09.2021
Fsc Pre-Engineering -
Punjab Group of Colleges
03.2015 - 03.2017
Desktop Support Engineer
GlaxoSmithKline GmbH
1 2020 - 1 2022
Similar Profiles
Chandrakala NimmagaddaChandrakala Nimmagadda
Recruiter at HCL Technologies GmbHRecruiter at HCL Technologies GmbH
Srinivasan NandagopalSrinivasan Nandagopal
ETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ LtdETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ Ltd
Swapnil KocheSwapnil Koche
Senior Software Engineer at ING Bank(HCL GMBH)Senior Software Engineer at ING Bank(HCL GMBH)