Rashmi H S
Technical Support Engineer
Böblingen
Summary
Flexible Technical Support Engineer with 3.6 years of experience helping clients maintain smooth operations. Expertise in hardware networking and systems. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
9
9
years of professional experience
1
1
Language
Work History
Technical Support Engineer
Betsol
Bangalore
10.2021 - 10.2023
- Acted as the direct point of contact for any escalations from first-line engineers
- Asked customers targeted questions throughout troubleshooting to determine smart solutions
- Installed and set up applications for clients, including anti-virus software and Microsoft Office
- Conducted regular security backups on systems and software, keeping computers free from hacks or threats
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely
- Comminuted technical computer information to non-technical audiences through easy-to-understand presentations and demonstrations
- Provided clear and concise step-by-step technical support
- Helped customers set up new systems, computers, applications and software.
Desktop Support Engineer
Netdirect technologies Private Limited
Bangalore
06.2018 - 12.2018
- Handled support desk calls, communicating complex technical information clearly and succinctly for optimal service user
Technical Support Executive
Grassroots BPO Private Limited
Bangalore
06.2014 - 08.2018
- Assisted customers with software package installations, enabling high- performing IT systems
- Implemented high-performing enterprise solutions for successful service integration
- Configured networks to meet performance requirements
- Updated software for new functionality and improved security
- Configured hardware, devices and software to set up workstations for employees
- Patiently walked individuals through basic troubleshooting tasks
- Utilized a solution-focused approach to resolve and clear customer cases efficiently
- Installed operating systems and configured business applications to support systems overhaul
- Communicated effectively with technical support teams to resolve escalated issues swiftly and efficiently
- Converted technical computer, software, hardware and system information to non-technical audiences with ease
- Analyzed and developed service goals for in-bound call center.
Education
Btech - Electrical, Electronics And Communications Engineering
NDRK Institute of Technology
Skills
Remote Diagnostics
undefinedTimeline
Technical Support Engineer
Betsol
10.2021 - 10.2023
Desktop Support Engineer
Netdirect technologies Private Limited
06.2018 - 12.2018
Technical Support Executive
Grassroots BPO Private Limited
06.2014 - 08.2018
Btech - Electrical, Electronics And Communications Engineering
NDRK Institute of Technology
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