Ratna Kumar MUDDURTHI
Châtenay-Malabry
Summary
Meticulous Systems Engineer with over 19 years of experience. Effectively builds rapport with clients and vendors. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Design & Deployment Specialist 2
Nokia
Nozay
2017.10 - Current
- Support of Femto Smartnode 4G / 5G, SOHO Trials & cOAM solution readiness for Mobile Operators around the world.
- Develop operational content (Documentation and training material).
- Management of Configuration Changes for SFR (ACFE databuild tool).
- Support on SRAN/5G to Mobile Operators, Alternate Operators or Enterprise customers.
- Train the Trainer.
- Lab maintenance (handling installation / upgrades of NetAct, cOAM etc). Prepare the lab as per customer requirements.
Services Industrialization
Davidson for Nokia
Nozay
2015.01 - 2017.09
- SRAN SCF validation for project Mwingz / Orange SWAP modernization and LGV deployment.
- Upgrade and customer support on SRAN
- Train the trainer for SW upgrades, deployment and integration
Customer Technical Support Analyst
Devoteam for Alcatel-Lucent
Nozay
2010.01 - 2014.12
- Secure Upgrade Leader for NPO / OSS.
- ·Support for FOA and first deployment.
- Customer network upgrades.
Technical Support Engineer
Axiome for Alcatel-Lucent
Velizy
2004.10 - 2009.12
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Customer network deployments and upgrades.
Education
Master of Science - Computer and Communication Networks
Institut National Des Telecommunications
Evry, France2004-01
Skills
- Customer Support
- Technical Coordination
- Infrastructure Planning
- Incident Management
- Disaster Recovery
- I&C, Integration and configuration
- Technical support (Deployment, Operations & Maintenance)
- Upgrade process Leader
- Train the trainer
- Writing technical Documentation
- Software Testing, validations and Readiness
Competence
- Linux, RedHat, OpenStack
- Virtualization (ESXi / VMWareVM / Oracle VirtualBox)
- Red Hat OpenShift Container Platform
- Office suite
Languages
- English
- French
Soft Skills
- Problem Solving
- Teamwork
- Communication
- Time Management
- Adaptablity
Timeline
Design & Deployment Specialist 2
Nokia
2017.10 - Current
Services Industrialization
Davidson for Nokia
2015.01 - 2017.09
Customer Technical Support Analyst
Devoteam for Alcatel-Lucent
2010.01 - 2014.12
Technical Support Engineer
Axiome for Alcatel-Lucent
2004.10 - 2009.12
Master of Science - Computer and Communication Networks
Institut National Des Telecommunications