Ratna Teja Gottam
Karlsruhe
Summary
- Seeking a challenging and responsible position in salesforce application that will challenge my skills and utilize my professional excellence to excel in the application software development to my fullest potential.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Salesforce Business Analyst/Consultant
Mauser Packaging Solutions
11.2022 - Current
- Managed end-to-end project delivery, from requirements gathering to post-deployment support.
- Reduced manual workload by automating routine tasks using Process Automation tools.
- Improved user adoption rates with targeted training sessions and customized user documentation.
- Established strong relationships with stakeholders, leading status update meetings to ensure alignment on project progress.
- Enhanced Salesforce efficiency by identifying and implementing process improvements.
- Solved complex business problems through effective requirement gathering and gap analysis techniques.
- Drove continuous improvement initiatives by staying current on industry trends and recommending enhancements based on emerging technologies or best practices.
- Streamlined data management for better decision-making by optimizing the use of Salesforce reporting tools.
- Created comprehensive user guides and provided support, helping users navigate the complexities of the Salesforce platform efficiently.
- Collaborated with cross-functional teams to ensure successful implementation of Salesforce projects.
- Ensured data integrity by enforcing strict validation rules and maintaining clean data practices.
- Transformed customer service experience by designing tailored case management workflows that expedited issue resolution times.
- Provided technical support for troubleshooting analytics and reporting issues.
- Delivered reliable solutions, conducting thorough testing and validating system functionality before deployment.
- Collaborated with stakeholders to identify business needs and data sources.
Salesforce Lead - Client Getinge
Tech Mahindra
8 2020 - 11.2022
- Working as a Service lead and Functional Consultant
- Managing support team to handle the Issues registered by business users
- Analysis of the new enhancement requirements to register them as ‘User Story' for the further implementation
- Requirement gathering and analysis to get them through implementation
- Providing training to the new markets and local Administrators and new team members
- Implementing configurational changes based on the Issues registered by business users
- Providing hypercare to the markets after deployment of new functionalities.
Salesforce Developer - Client GSK
Tech Mahindra
01.2018 - 07.2020
- Handling Issues registered by end users/agents of the application through various channels
- Handling Change Requests for Configuration changes, Enhancement changes and Corrective changes
- UAT and Production Deployment of multiple markets as per ‘Technical Installation Plan' and creation of ‘Technical Installation Report' for the respective deployment
- Localization of the existing functionality for multiple markets
- Handling Post Go-Live Deployment Issues
- Managing all the documentation required as a part of validated system
- Decommissioning of application and migrate data into a different application.
Salesforce Administrator - Client GSK
Tech Mahindra
12.2015 - 01.2018
- Worked as Admin on Sales Cloud based application which is used all over the global for around 150 markets
- Understanding the requirement of Order Management, User Management, Territory Management, Product Management, Visit Planning, Visit Execution, Order Management Stock & Cash Management Surveys & Interventions management, Objectives & Targets Management, Asset Management Synopsis: The purpose of i-Field application is to deliver a new SFA solution developed in Sales Force.com platform for GSK Pharmacy & Mass Market to support the Consumer Healthcare strategy around “Global Ways of Working”
- The solution will leverage existing Sales Force functionalities delivered by the system and include interfaces to local market ERP systems
- The solution will also include an offline iPad version for the sales representatives.
Education
Bachelor of Technology - Computer Science
V. R Siddhartha Engineering College
08.2011 - 05.2015
Skills
Salesforce Administration
Onsiteexperience
Germany, 03/01/21, Current, Salesforce External Consultant for the Client Getinge, Taking care of the entire application support and deployment and testing activities., Acting as a single point of contact between business stakeholders, end users and vendor., Identifying the areas of enhancement and automation using salesforce methodologies.
Experience Summary
- Total of 9 years’ experience in salesforce since 2015 Efficiently been leading a team and taking care of launching new markets that are introduced to the Salesforce applications used globally.
- Interacting directly with the client on a regular basis and introducing new enhancements into the application to improve the performance and meet the requirements of the end-users Working with multiple teams of technologies like Azure, SAP, Power BI where the salesforce application are integrated.
- Designed and developed the Apex classes, Triggers, Batch apex, Custom objects, and validation rules, Custom tabs, Components, Sharing Rules to suit the needs of the users. Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
- Worked on POCs to show as a demo to the stakeholders as a potential solutions to their business requirements Worked on applications based on Sales Cloud and Service Cloud
- Worked on data management tools and extensions like Import Wizard, Data Loader, Workbench and Salesforce Inspector Worked on Account Management, Call Management, Data Loader, iPad ( VEEVA),Veeva Vault, Order Management, Interface Issues, Order Processing, CERPS, Inventory Monitoring and Sample Management, Sharing rules/ Permission Sets/ Workflows / Market Configuration, Accounts/ Addresses/ Account Partners, Territories and Assignments, Products/ My setup, Sample Management, Call Management (Includes Cycle plan and My Schedule),Contracts, Order Management, Data Change Requests, Data Loader, Surveys, Marketing Events, IREP Setup, Additional Useful Settings, Support related activities Created and deployed several reports for different user profiles based on the need in the Organization.
- Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Timeline
Salesforce Business Analyst/Consultant
Mauser Packaging Solutions
11.2022 - Current
Salesforce Developer - Client GSK
Tech Mahindra
01.2018 - 07.2020
Salesforce Administrator - Client GSK
Tech Mahindra
12.2015 - 01.2018
Bachelor of Technology - Computer Science
V. R Siddhartha Engineering College
08.2011 - 05.2015
Salesforce Lead - Client Getinge
Tech Mahindra
8 2020 - 11.2022
Similar Profiles
ARRIAS BAKERARRIAS BAKER
Team Leader at Mauser Packaging SolutionsTeam Leader at Mauser Packaging Solutions
Kenshawn ReidKenshawn Reid
Production Worker at Mauser Packaging SolutionsProduction Worker at Mauser Packaging Solutions
Andrew JohnsonAndrew Johnson
Production Manager at Mauser Packaging SolutionsProduction Manager at Mauser Packaging Solutions
Brian RedmondBrian Redmond
Packer at Mauser Packaging SolutionsPacker at Mauser Packaging Solutions
Jude AlFarahJude AlFarah
Mobile Application Developer (Full-time) at Let’s Dev GmbHMobile Application Developer (Full-time) at Let’s Dev GmbH