Ravish Gupta
Gurugram
Summary
To work in a progressive manner where an individual can enhance skills and contribute to the mutual success of the organization as well as individual where one can learn and grow.
Experienced Network Engineer with a demonstrated history of working in the Information Technology and services industry. Skilled in Content Distribution Networks, Routing Protocols, SD WAN (Viptela), Internet Protocol Suite (TCP/IP). Cisco Routers, switches, MPLS, BGP, EIGRP, OSPF, VPN, OMP, Control net, STP, dot1q, Ether-Channel, DHCP, Cisco Call Manager NFV and Wireless
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Escalation Manager/ SME of SDWAN Viptela
Orange Business Services
04.2016 - Current
- Understanding and troubleshooting of Cisco (SD-WAN) Viptela
- Experience working on Large global MPLS/SD-WAN Projects, also part of SDWAN training program in Orange Business Services
- Knowledge of Routing protocols EIGRP, OSPF, Frame Relay, MPLS, VLAN, NAT, VPN, SNMP redundancy protocols HSRP, VRRP, GLBP
- Troubleshooting BGP, OSPF, EIGRP, RIP, RIP v2 peering in the customer network
- Troubleshooting MPLS-VPNs (L3 and L2 VPNs), IPsec and SSL VPNs, QOS, Wireless communication
- Worked knowledge and experience with cisco Wireless
- Worked on Cisco ASR 1001-x series, Cisco 3750X, 2900, 3600, 880 series
- Working as a Sr
- Engineer in Enterprise Network Integration, Experience with NFV, Service orchestration and programmable networks
- Work on problem records in high severity incidents
- Lead the technical discussion with the customer to discuss the current/expected network design to ensure, high availability, scalability, performance to the customer’s network
- Participate in various weekly operations with customer and service management team to discuss the progress of ongoing issues and improvement plans
- Experience working on VLAN, VTP, various flavors of STP, dot1q, Ether-Channel
- Utilizing ping, ARP and traceroute to troubleshoot slowness, link flapping issue
- Responsible for monitoring networking systems, networking devices, and building custom built tools to meet 100% SLA uptime standards
- Plan and execute network upgrade and migration activity
- Implement the configuration change on the router/switch
- Fault handling and Escalation – perform detailed problem analysis of trouble tickets, also update and forward network alerts during major outages
- Clients: Celanese Network, Standard chartered bank, Avery Dennison, MMG, Mars, PNB etc
Senior Engineer
Quatrro Global Services Pvt. Ltd.
07.2015 - 02.2016
- Company Overview: Senior Engineer: India
- Troubleshooting OSPF, and EIGRP peering in the customer network
- Troubleshoots on switching also VLAN, VTP, STP, HSRP
- Analyzing network traffic to identify performance and resource utilization problems
- Worked on Cisco 3750X, Cisco Router ISR 3800 880 series
- Preparing & providing RCA (Root Cause analysis) within specified SLA for upper-level issues
- Receives alarm and open ticket within agreed SLA
- Active Monitoring of all nodes through various Monitoring Tools in solution
- Working on various ITIL based TICKETING and change tool Service now
- Involving change management and other teams for effective result
- Installing and configuring LANs and troubleshooting connectivity
- Implemented SNMP parameters for device health check, depending on criticality of device
- Manage routine maintenance of the like Health Check-up, Back-up and report issues to next level accordingly
- Work on different tools for monitoring of alarms
- Senior Engineer: India
Subject Matter Expert
Tech live Connect Private Limited
12.2013 - 02.2015
- Worked in 1st LA operation and maintenance for network
- Receives alarm and open ticket within agreed SLA
- Active Monitoring of all nodes through various Monitoring Tools in solution
- Installing and configuring LANs and troubleshooting connectivity
- Implemented SNMP parameters for device health check, depending on criticality of device
- Manage routine maintenance of the like Health Check-up, Back-up and report issues to next level accordingly
- Troubleshooting of DHCP issues to enable communications between host and DHCP servers
- Work on different tools for monitoring of alarms
Desktop Engineer
System Networks Pvt. Ltd
05.2012 - 03.2013
- Company Overview: Desktop Engineer: India
- Antivirus installation to all desktops and laptops
- Worked on Active Directory
- Fault finding to laptops and desktops
- Reporting faults and maintaining logs on servers, desktops and laptops
- Handled 100 computers of HP/ IBM/ DELL (Installation, Maintenance
- And software related Problems)
- Installing, configuring, implementing & administering MS Window Products
- Involved in managing access-list giving the rights & permissions to the users for Internet
- Manages administration of connectivity through UTP cable
- Escalating IT issues to the IT manager where necessary
- Responsible for managing backups and tape rotation
- Desktop Engineer: India
Education
B. Tech. - Information Technology
L.C.E.T. Punjab Technical University
India05-2011
High School Diploma -
Jetking Hardware And Networking Diploma
Jetking Hardware And Networking Institute 01-2007
Senior School -
K.G.R.P. School
Himachal Pradesh01.2006
Matric School Examination -
V.B.P. School
Himachal Pradesh01.2004
Skills
- Cisco Viptela
- OSPF
- BGP
- EIGRP
- MPLS
- NAT
- PAT
- Wireless LAN Controller (WLC)
- AAA protocols
- IPSEC
- TACACS
- RIP
- Spanning Tree Protocol
- VLANs
- EtherChannel
- ServiceNow
- Ocean
- Orion
- Windows
- Cisco IOS
Core Competencies
- Quantitative skills
- Analytical skills
- Self-motivated
- Quick learner
- Problem-solving skills
- Communication skills
- Interpersonal skills
Hobbies and Interests
- Reading
- Travelling
- Playing Cricket
Disclaimer
I hereby declare that all particulars above are true and correct in best of my knowledge and belief.
Languages
- Hindi
- English
Personal Information
- Father's Name: Mr. Krishan Lal Gupta
- Date of Birth: 07/12/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Certification
· CCNA Routing and Switching (200-301) certified (08/2021 - 08/2024)Cisco ID: CSCO14034880
· Certified in CCNP
· SD-WAN (Viptela) Black Belt Certification
· Recognized as Employee of the Semester at Orange
· Hands-on experience in operational environments following ITIL best practices
· Delivered training sessions team.
Timeline
Technical Escalation Manager/ SME of SDWAN Viptela
Orange Business Services
04.2016 - Current
Senior Engineer
Quatrro Global Services Pvt. Ltd.
07.2015 - 02.2016
Subject Matter Expert
Tech live Connect Private Limited
12.2013 - 02.2015
Desktop Engineer
System Networks Pvt. Ltd
05.2012 - 03.2013
B. Tech. - Information Technology
L.C.E.T. Punjab Technical University
High School Diploma -
Jetking Hardware And Networking Diploma
Senior School -
K.G.R.P. School
Matric School Examination -
V.B.P. School
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