Ravyn Martinez
Dover
Summary
Detail-oriented professional with a background in program coordination and team leadership. Known for strong troubleshooting and time management skills, contributing to process improvements and increased participant satisfaction. Eager to leverage expertise to drive operational efficiency.
Overview
7
7
years of professional experience
Work History
Program Support Specialist
Easterseals Delaware and Maryland's Eastern Shore
2025.04 - 2026.03
- Coordinated program activities to ensure smooth operations and effective communication among team members.
- Assisted in the development of training materials for staff and program participants.
- Managed scheduling and logistics for events, enhancing participant engagement and attendance.
- Provided administrative support by maintaining accurate records and documentation for programs.
Site Lead
Dungarvin
2024.08 - 2025.03
- Supervised daily operations to ensure compliance with safety protocols and quality standards.
- Coordinated staffing schedules to optimize resource allocation and meet service demands.
- Trained new team members on operational procedures and organizational policies.
- Implemented process improvements to enhance efficiency clientele goals.
Complex Support Lead
GoldStar Learning Options
2021.11 - 2024.09
- Led support team in resolving client and family inquiries and issues efficiently.
- Developed training materials to enhance team knowledge and performance with specific clientele goals.
- Mentored junior staff, fostering skill development and confidence in problem-solving.
- Oversaw daily operations to ensure adherence to service standards, protocols, and safety procedure.
Store Manager in Training
Journeys Shoes
2021.06 - 2021.11
- Assisted with daily store operations and customer service initiatives.
- Trained and mentored new staff on product knowledge and sales techniques.
- Implemented inventory management best practices to enhance stock accuracy.
- Analyzed sales data to identify trends and optimize merchandise displays.
Assistant Store Manager Trainee
Walgreens
2019.08 - 2021.06
- Provided ongoing training to team members, fostering skill development and continuous learning opportunities.
- Implemented loss prevention measures, reducing instances of theft or damage to store merchandise significantly.
- Handled cash transactions accurately, ensuring proper documentation and record-keeping practices were followed at all times.
- Managed inventory levels effectively, maintaining proper stock counts and minimizing shrinkage rates.
Education
High School Diploma -
Cheyenne Mountain High School
Colorado Springs05.2017
Skills
- Troubleshooting skills
- Customer relations
- Data entry
- Recordkeeping requirements
- Customer service
- Teamwork and collaboration
- Time management
Timeline
Program Support Specialist
Easterseals Delaware and Maryland's Eastern Shore
2025.04 - 2026.03
Site Lead
Dungarvin
2024.08 - 2025.03
Complex Support Lead
GoldStar Learning Options
2021.11 - 2024.09
Store Manager in Training
Journeys Shoes
2021.06 - 2021.11
Assistant Store Manager Trainee
Walgreens
2019.08 - 2021.06
High School Diploma -
Cheyenne Mountain High School