MS Office
Rawad Faraj
Operations Team Manager
Essen
Summary
Forward-thinking team leader with a strong IT background, skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
1
1
Certification
5
5
Languages
Work History
Operations Team Manager
Telus International
Essen
11.2022 - Current
- Improved operational efficiency by implementing streamlined processes and optimizing team workflows.
- Championed a culture of collaboration, innovation, and accountability within the operations team.
- Conducted regular reviews of internal policies and procedures to maintain compliance with industry regulations or best practices guidelines.
- Worked closely with senior leadership to define long-term operational strategies designed for scalable growth.
- Led a high-performing operations team, focusing on continuous improvement and employee development.
- Enhanced customer satisfaction through proactive issue resolution and consistent communication with stakeholders.
Content Manager (Part Time)
Telus International
Essen
08.2018 - 11.2022
Project Coordinator
Erasmus+
Dortmund
01.2018 - 07.2018
Education
Bachelor of Science - Informatics
Technische Universität Dortmund
Dortmund 04.2001 -
Skills
Operational Efficiency
Deadline Management
Lean methodology
Technical knowledge
Information Technology Infrastructure
Software Development
Project lifecycle management
Budget Control
Team Collaboration
Adaptability and Flexibility
Effective Communication
Project Leadership
Project Planning
Task Prioritization
Software
ASANA
GitHub
Adobe creative cloud
Jira
Certification
Google Project Management: Professional Certificate
Hobbies
Singing & playing music, Hiking, Tennis
Timeline
Google Project Management: Professional Certificate
04-2024
Operations Team Manager
Telus International
11.2022 - Current
Content Manager (Part Time)
Telus International
08.2018 - 11.2022
Project Coordinator
Erasmus+
01.2018 - 07.2018
Bachelor of Science - Informatics
Technische Universität Dortmund
04.2001 -