Summary
Overview
Work History
Education
Skills
Software
Certification
Hobbies
Timeline
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Rawad Faraj

Rawad Faraj

Operations Team Manager
Essen

Summary

Forward-thinking team leader with a strong IT background, skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience
1
1
Certification
5
5
Languages

Work History

Operations Team Manager

Telus International
11.2022 - Current
  • Improved operational efficiency by implementing streamlined processes and optimizing team workflows.
  • Championed a culture of collaboration, innovation, and accountability within the operations team.
  • Conducted regular reviews of internal policies and procedures to maintain compliance with industry regulations or best practices guidelines.
  • Worked closely with senior leadership to define long-term operational strategies designed for scalable growth.
  • Led a high-performing operations team, focusing on continuous improvement and employee development.
  • Enhanced customer satisfaction through proactive issue resolution and consistent communication with stakeholders.

Content Manager (Part Time)

Telus International
08.2018 - 11.2022

Project Coordinator

Erasmus+
01.2018 - 07.2018

Education

Bachelor of Science - Informatics

Technische Universität Dortmund
Dortmund
04.2001 -

Skills

Operational Efficiency

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Software

MS Office

ASANA

GitHub

Adobe creative cloud

Jira

Certification

Google Project Management: Professional Certificate

Hobbies

Singing & playing music, Hiking, Tennis 

Timeline

Google Project Management: Professional Certificate

04-2024

Operations Team Manager

Telus International
11.2022 - Current

Content Manager (Part Time)

Telus International
08.2018 - 11.2022

Project Coordinator

Erasmus+
01.2018 - 07.2018

Bachelor of Science - Informatics

Technische Universität Dortmund
04.2001 -

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Rawad FarajOperations Team Manager