Rawl Mc Donald
Customer Service Representative / Acting Supervisor
Georgetown
Summary
Accomplished Customer Service Representative with a proven track record at Qualfon Call Center, adept in complaint resolution and call management. Demonstrated ability to enhance customer loyalty through empathetic service and effective problem-solving. Skilled in maintaining professionalism under pressure, showcasing exceptional active listening and customer relations abilities.
Recognised for being one of the QA Top Reps with a score of 98%.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Qualfon Call Center
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative /Acting Supervisor
Royal Castle Limited
07.2019 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Spreadsheet- Excel
Global Technology Inc.
Georgetown, GuyanaWord Processing
Global Technology Inc.
Personal Development Program
Corporate Training And Documentation Centre
Supervisory Management
UWI School of Business ( UWI - ROYTEC
Trinidad And TobagoHigh School Diploma -
Brickdam Secondary School
05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Call center experience
Customer Relations
Problem-solving abilities
Complaint resolution
Timeline
Customer Service Representative /Acting Supervisor
Royal Castle Limited
07.2019 - 04.2024
High School Diploma -
Brickdam Secondary School
05.2001 -
Customer Service Representative
Qualfon Call Center
Spreadsheet- Excel
Global Technology Inc.
Word Processing
Global Technology Inc.
Personal Development Program
Corporate Training And Documentation Centre
Supervisory Management
UWI School of Business ( UWI - ROYTEC
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