Rayma Vreeland
Newark
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Bartender
Halftime Sports Bar and Music Venue
Newark
04.2019 - 11.2024
- Mixed and served a variety of cocktails and beverages for guests.
- Maintained cleanliness and organization of the bar area during shifts.
- Collaborated with kitchen staff to ensure timely service for patrons.
- Engaged with customers to provide exceptional service and recommendations.
- Handled cash transactions accurately and processed payments efficiently.
- Trained new bartenders on bar operations and drink preparation techniques.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Poured wine, beer, and cocktails for patrons.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Neatly sliced and pitted fruit for garnishing drinks.
Bartender
Diamond State VFW
Wilmington
09.2017 - 03.2019
- Mixed and served a variety of cocktails and beverages for guests.
- Maintained cleanliness and organization of the bar area during shifts.
- Collaborated with kitchen staff to ensure timely service for patrons.
- Managed inventory levels and restocked supplies as needed.
- Engaged with customers to provide exceptional service and recommendations.
- Handled cash transactions accurately and processed payments efficiently.
- Trained new bartenders on bar operations and drink preparation techniques.
- Assisted in planning themed events and promotions to enhance customer experience.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Planned and coordinated special events to boost customer numbers and profits.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Arranged bottles and glasses behind bar to make attractive displays.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Education
Associates Degree - Computer Operations
Star Tech
10.1992 - 09.1994
N/A - Child Development
Delcastle Technical High School
Wilmington, DE 09.1974 - 06.1977
Skills
- Cocktail preparation
- Customer service
- POS operation
- Alcohol compliance
- Event planning
- Cash handling
- Communication skills
- Team collaboration
- Conflict resolution
- Multi-tasking
- Bar restocking
- Ordering bar supplies
- Suggestive selling
- Highly reliable
- Responsible alcohol service
- Patience and tolerance
- Anticipating guest needs
- Cash and credit transactions
- ABC standards
- Clear and effective communication
- Classic cocktails
- Beer and wine recommendations
- Point of sale systems
- Changing beer kegs
- New hire training
- Cleanliness and hygiene
- Payment processing
- Beverage supply orders
- Bar service preparation
- Customer service expertise
- Strong multitasking
- Maintaining a clean bar
- Outgoing personality
- Outstanding customer service
- Garnishing drinks
- Handling difficult customers
- Inventory
- Liquor restocking
- Memory retention
- Engaging personality
- Basic accounting
- Identification verification
- Excellent judgment
Timeline
Bartender
Halftime Sports Bar and Music Venue
04.2019 - 11.2024
Bartender
Diamond State VFW
09.2017 - 03.2019
Associates Degree - Computer Operations
Star Tech
10.1992 - 09.1994
N/A - Child Development
Delcastle Technical High School
09.1974 - 06.1977