Rebecca Eisenmann-Klevenz
Dettenheim
Overview
20
20
years of professional experience
Work History
Teamleader Operations Support
VWR International GmbH
07.2022 - Current
- Personnel responsibility for 8 employees
- Qualified preparation of reports and evaluations
- Detailed analysis of operational key figures
- Processing and checking complaints
- Contact person for customers and suppliers when issuing and receiving goods
- Accurate monitoring of daily processes
- Contributing to the optimization of logistics processes
- Planning and carrying out stock checks and inventories
- Professional inventory management of all goods movements in SAP
- Defining the framework conditions in consultation with other department heads
- Constantly guaranteeing the achievement of set goals through perfect functionality within the group
- Close cooperation with logistics management, procurement and customer service
Teamleader Customer Service
DP World Germersheim GmbH & Co. KG
01.2020 - 06.2022
- Management of a team of 8 employees and supervision of recruitment and training
- Designing the organizational process in the export & import area
- Support the management department in optimizing operations and solving problems in order to provide first-class customer service
- Improve the company's customer service rating
- Acting as a reliable point of contact for questions and problems and encouraging discussions in order to find new ideas and solutions
- Precisely recognizing the strengths and weaknesses of team members and using them according to their inclinations and abilities
- Qualified creation of reports and evaluations
- Detailed analysis of operational key figures
- Strict adherence to all quality and company standards and monitoring of team activity
- Precise monitoring of daily processes
- Carrying out accounting tasks and recording information in company databases
- Sustainable development and establishment of intensive relationships with key accounts
- Close cooperation with the sales field service
- Independent calculation of quotations
- Supporting national and international customers and service readers
- Processing and checking complaints
Customer Service Employee Import / Export
DP World Germersheim GmbH & Co. KG
10.2018 - 12.2020
- Recording and checking national and international orders
- Providing information on orders, invoices, products, prices and tariffs
- Independent processing of customer inquiries and orders
- Defining and optimizing workflows in coordination with the respective departments
- Represent the company professionally by providing comprehensive, accurate and knowledgeable information
- Qualified processing of customer inquiries and orders and possible forwarding to the relevant specialist departments
- Coordinate of the operational area through close contact with customers and forwarding agents
Customer Advisor
Passion Five GmbH
06.2010 - 09.2018
- Planning and execution of training courses, national and international
- Creation of reports
- Translation from German to English
- Close cooperation with the department management
- Prompt processing of various customer inquiries and orders
- Independently take over customer acquisition
- Constantly ensuring correct data input
- Incorporating online presentations
Market research employee
Prof. Homburg & Partner
04.2008 - 05.2010
Letter carrier
German Post
01.2007 - 03.2008
Sales assistant in food retail
Subway
03.2005 - 07.2006
Education
Training certificate - training of trainers
IHK Karlsruhe
Certified Logistics Controller - Logistics Controlling
BVL Seminars
10.2024
Skills
- Leadership competence
- Customer support
- Logistics
- MS Office
- Quality management
- Supply chain management
- Experienced SAP knowledge
- Inventory management
Languages
English
German
Personal Information
- Place of Birth: Mannheim
- Citizenship: German
- Date of Birth: 07/02/84
Timeline
Teamleader Operations Support
VWR International GmbH
07.2022 - Current
Teamleader Customer Service
DP World Germersheim GmbH & Co. KG
01.2020 - 06.2022
Customer Service Employee Import / Export
DP World Germersheim GmbH & Co. KG
10.2018 - 12.2020
Customer Advisor
Passion Five GmbH
06.2010 - 09.2018
Market research employee
Prof. Homburg & Partner
04.2008 - 05.2010
Letter carrier
German Post
01.2007 - 03.2008
Sales assistant in food retail
Subway
03.2005 - 07.2006
Certified Logistics Controller - Logistics Controlling
BVL Seminars
Training certificate - training of trainers
IHK Karlsruhe