REBECCA HAYDEN

• Handled correspondence, providing timely responses to all enquiries.
• Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.
• Managed database to maintain updated records and accuracy.
• Worked to facilitate positive, productive working environments through reliable administrative support.
• Processed invoices and purchase orders with high attention to detail.
• Registered visitors, guests and contractors upon arrival, providing access passes.
• Attended refresher courses in CPR, adult resuscitation and emergency scene management to comply with required training.
• Documented injuries and treatment provided to maintain log records.

• Handled conflicts between landlords and tenants calmly.
• Conducted background checks on prospective tenants to mitigate risk factors associated with late or non-payment of rent.
• Liaised effectively with landlords to negotiate rental agreements, resulting in smooth transactions.
• Assisted in preparing legal documents such as lease agreements to protect landlord interests.
• Provided top-level customer service by patiently addressing inquiries from both landlords and tenants.
• Handled administrative tasks efficiently, providing more time for customer interactions.
• Maintained a thorough understanding of local property market trends to provide sound advice to clients.
• Ensured tenant satisfaction by promptly addressing their queries and issues.
• Organised property viewings.
• Received and actioned feedback to improve contribution to overall performance.
• Handled credit approval processes through diligent applications.
• Built strong professional relationships with external agencies for faster turnaround times on maintenance requests.

• Assisted customers with all aspects of travel planning leading to successful holidays.
• Resolved customer complaints promptly ensuring high levels of satisfaction.
• Handled complex itineraries ensuring seamless journeys for clients.
• Implemented effective communication skills to build strong client relationships.
• Conducted calls professionally and politely to maintain excellent service standards.
• Advised customers on visas and travel safety.
• Informed clients about cancellation policy and associated penalties.
• Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
• Used destination knowledge to enhance customer trips with local recommendations.
• Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.
• Strived to reach set sales and revenue targets.
• Recorded accurate passenger information to eliminate ticketing errors.

Working as Team Leader in the busy Children's department of Humphries Shoe Company my role was to co-ordinate a team to achieve maximum efficiency and sales targets, duties included reporting into branch manager, providing accurate advise and high level customer care, undertaking stock management and advising of required orders, creating and maintaining visual window displays, input into new product lines , meeting with suppliers and assisting with buying new stock.]