Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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Refaat Mahmoud

Refaat Mahmoud

Erlangen

Summary

Results-oriented professional with a robust skill set encompassing customer consultation, event organization, and socio-cultural work. Specifically honed strong research skills during university studies, showcasing proficiency in planning and executing projects with ingenuity and improvisation. Possesses excellent organizational and time management abilities, coupled with a keen sense of intercultural competence. Fluent in German, English, and Arabic, facilitating seamless communication. Excited to apply these skills, alongside a proven research acumen, in a dynamic market research role where adaptability, creativity, and cultural awareness are pivotal.

Overview

10
10
years of professional experience

Work History

Cashier

Pizzeria Rossofuoco
06.2022 - 10.2023
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.

Cashier

Teegut
07.2021 - 06.2022
  • Managed time efficiently in order to complete all tasks within scheduled time frame
  • Self-motivated, with a strong sense of personal responsibility. Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Barkeeper

Kultur Zentrum E-werk
11.2018 - 03.2019
  • Maintained a safe and welcoming atmosphere for patrons by promptly addressing any potential issues or conflicts.
  • Contributed to a positive work environment with strong teamwork skills, assisting colleagues as needed during busy shifts.
  • Maximized efficiency during peak hours by quickly assessing patron needs and managing multiple orders simultaneously without compromising on service quality.

Cashier

Edeka
03.2017 - 05.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Strengthened communication skills through regular interactions with others.

Volunteer Activities Coordinator

Alwan NGO
01.2014 - 11.2016
  • Promoted social inclusivity by developing and implementing programs for underrepresented groups within the community.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Enhanced team communication by conducting regular meetings and providing constructive feedback to volunteers.
  • Improved volunteer training by developing and implementing comprehensive orientation programs.
  • Implemented strategies to recruit new volunteers, resulting in a more diverse and robust team.
  • Developed and maintained a well-organized system for tracking volunteer hours, tasks completed, and areas of expertise.
  • Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.

Customer Support

Vodafone
08.2013 - 06.2014
  • Skilled in working independently and collaboratively in a team environment.
  • Self-motivated with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

Education

Bachelor of Arts - Sociology And Media

Friedrich-Alexander-Universität Erlangen-Nürnberg
Erlangen
12.2024

Abitur -

Europa Schule Kairo
Cairo
06.2012

Skills

  • Customer consultation and customer support
  • Organization of events and trips
  • Experience in socio-cultural work
  • Good planning and preparation of work processes
  • Product Recommendations
  • Ingenuity and improvisational skills
  • High intercultural competence, due to multi-cultural background
  • Strong team player
  • Fluent in English, German and Arabic
  • Microsoft Proficiency: Skilled in utilizing Microsoft Office tools, including Word, Excel, and PowerPoint
  • Research Skills: Developed strong research skills during university studies

Languages

Arabic
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Hobbies

Basketball

Enjoying Nature

Reading

Swimming

Timeline

Cashier

Pizzeria Rossofuoco
06.2022 - 10.2023

Cashier

Teegut
07.2021 - 06.2022

Barkeeper

Kultur Zentrum E-werk
11.2018 - 03.2019

Cashier

Edeka
03.2017 - 05.2018

Volunteer Activities Coordinator

Alwan NGO
01.2014 - 11.2016

Customer Support

Vodafone
08.2013 - 06.2014

Bachelor of Arts - Sociology And Media

Friedrich-Alexander-Universität Erlangen-Nürnberg

Abitur -

Europa Schule Kairo

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Refaat Mahmoud