Regie Parreno
Guest Experience Agent
Iloilo
Summary
Adept at problem-solving and customer care, I excelled as a Guest Experience Agent at Four Seasons Istanbul at The Bosphorus, where I significantly enhanced client satisfaction. My expertise in clear communication and a positive attitude allowed me to resolve complaints efficiently, ensuring a seamless and enjoyable experience for all clients.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Guest Experience Agent
Four Seasons Istanbul at the Bosphorus
11.2022 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Education
Services - Tourism And Hotel Management
Abba Institute of Technology
Iloilo City 04.2025 - Current
Skills
Problem-solving
Customer service and care
Positive attitude
Clear communication
Timeline
Services - Tourism And Hotel Management
Abba Institute of Technology
04.2025 - Current
Guest Experience Agent
Four Seasons Istanbul at the Bosphorus
11.2022 - Current
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