Michael Driscoll
Berlin
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
5
5
years of professional experience
Work History
Bartender
Rookie's Taphouse And Eatery
04.2022 - 09.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails and beer pours at volumes of up to 6 drinks per minute.
- Reduced wait times for drinks by efficiently managing bar area single handedly and prioritizing orders for up to 70 customers at one time.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Served high customer volumes during special events, nights, and weekends.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
Customer Service Representative
Concentrix
05.2018 - 08.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information to up to 100 customers per shift.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Trade Certification - Welding
Pueblo Community College
Pueblo, Colorado, USA08.2020
High School Diploma -
Centennial High School
Pueblo, Colorado, USA05.2015
Skills
- Suggestive Selling
- Food Service
- Beverage Preparation
- Changing Beer Kegs
- Highly Reliable
- Classic Cocktails
- Fluency in English
- Attention to Detail
- Adaptability
- Patience and Tolerance
Timeline
Bartender
Rookie's Taphouse And Eatery
04.2022 - 09.2023
Customer Service Representative
Concentrix
05.2018 - 08.2018
Trade Certification - Welding
Pueblo Community College
High School Diploma -
Centennial High School
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