Summary
Overview
Work History
Education
Skills
Timeline
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Michael Driscoll

Berlin

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

5
5
years of professional experience

Work History

Bartender

Rookie's Taphouse And Eatery
04.2022 - 09.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails and beer pours at volumes of up to 6 drinks per minute.
  • Reduced wait times for drinks by efficiently managing bar area single handedly and prioritizing orders for up to 70 customers at one time.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to positive work environment through effective teamwork and communication with colleagues.

Customer Service Representative

Concentrix
05.2018 - 08.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information to up to 100 customers per shift.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Trade Certification - Welding

Pueblo Community College
Pueblo, Colorado, USA
08.2020

High School Diploma -

Centennial High School
Pueblo, Colorado, USA
05.2015

Skills

  • Suggestive Selling
  • Food Service
  • Beverage Preparation
  • Changing Beer Kegs
  • Highly Reliable
  • Classic Cocktails
  • Fluency in English
  • Attention to Detail
  • Adaptability
  • Patience and Tolerance

Timeline

Bartender

Rookie's Taphouse And Eatery
04.2022 - 09.2023

Customer Service Representative

Concentrix
05.2018 - 08.2018

Trade Certification - Welding

Pueblo Community College

High School Diploma -

Centennial High School

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Michael Driscoll