Rexhina Mema
Dubai
Summary
Skilled in office administration, customer relations and alumni services. Bringing solid leadership, program management and recordkeeping abilities. Polished, professional and forward-thinking with superior work ethic and diligent nature.
Overview
7
7
years of professional experience
Work History
Office Administration
Liebherr Middle East
02.2021 - Current
- Greet and welcome customers, clients, and other visitors
- Check visitors in and direct or escort them to specific destinations
- Coordinating with shipping company and checking the monthly invoice
- Applying for JAFZA gate passes
- Helping HR with flights allowance
- Maintaining the marketing standards which includes coordinating with head office
- Planning of company outings and events, travel arrangement, schedule meeting via Zoom
- Checking the e-mail and replying in time
- Perform the full range of administrative duties, organize office layout, arrange for necessary repairs, order, and distribute supplies of stationery and equipment
- Screen all incoming correspondence and ensure follow up action on pending issues according to deadlines and priorities.
Operations Coordinator
AMS Sustainable Development Solutions
Dubai
03.2020 - 01.2021
- Assisting with the management of daily operational activities
- Performing administrative tasks, such as making travel arrangements, answering phones, scheduling meetings, etc
- Managing office supplies and the maintenance of office equipment
- Coordinating the proper allocation of human resources
- Arranging and assisting with the onboarding of new employees
- Assisting with project management by creating assignments, tracking progress, and resolving issues
- Managing internal and external stakeholder relations
- Managing budgets and preparing financial reports for senior management
- Planning and organizing conferences, events, staff training, and employee engagement activities
- Preparing and maintaining operations documents and reports.
Administration Assistant
Atelier Aldo Coppola
Abu Dhabi
02.2018 - 02.2020
- Full Time - Administration Department
- Coordinate with manager for shipment and logistic work
- Prepare all paperwork and select slides for the manager
- Schedule appointments for the clients
- Provide to the costumer best service
- Organization the team for a professional work
- Realize the terms and targets to put the company on top
- Communication with the teamwork, motivate them for a better performance
- Checking the e-mail and replying in time.
Guest Service Agent (Reception)
Sheraton Grand Hotel
Dubai
09.2016 - 12.2017
- Provide a personal service to all guests
- Ensure all the passports, IDs are register for room check in / check out, by keeping all records of information of the guest
- Answering calls, through the reception line, ensuring calls are direct to the relevant department
- Assist the Front Office Manager and the Assistants with the daily Operations
- Communication with the client via email / phone for online booking and reservations
- Attend all guests approaching the front desk in the procedure of check in / out, inquiries, key handling, and all related matters, following the hotel standards and procedures
- Coordinating with the team to achieve the monthly targets
- Manage guest complaints by achieving their needs and wants.
Education
BBA - Business Administration
University of Tirana
Tirana09-2016
Office Administration /Secretary - Secretarial Studies And Office Administration
Don Bosko Insitute
Tirana01-2013
Skills
- Energetic, organized, positive and self-motivated with the ability to speak and write effectively
- Comfortable working alone or co-operatively as part of a team
- Dedication and commitment to the work at hand, up to the responsibility of a certain duty or task
- Capacity to work under stress, hard-worker, and quick learner
- Notable written, verbal communication skills, negotiation skills and customer service skills
Computer Skills
- Microsoft Office (Microsoft Word, Excel, Power Point, Outlook, Note)
- Internet Research
- Opera
Career Objective
Seeking a professional position in an organization based upon growth and contribution, where I can enhance my acquired experience, skills, and knowledge by engaging in new challenges.
Languages
Albanian
First Language
English
Intermediate (B1)
B1
Italian
Intermediate (B1)
B1
Timeline
Office Administration
Liebherr Middle East
02.2021 - Current
Operations Coordinator
AMS Sustainable Development Solutions
03.2020 - 01.2021
Administration Assistant
Atelier Aldo Coppola
02.2018 - 02.2020
Guest Service Agent (Reception)
Sheraton Grand Hotel
09.2016 - 12.2017
BBA - Business Administration
University of Tirana
Office Administration /Secretary - Secretarial Studies And Office Administration
Don Bosko Insitute
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