Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rhonda Roark

Newark,DE

Summary

Experienced in customer service, clerical tasks, and collections. Skilled in supporting team goals and objectives. Passionate about delivering exceptional service and exceeding expectations in a fast-paced environment. Seeking a role in a dynamic organization that values efficiency and client satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Cashier

Burger King
02.2023 - 04.2024
  • Enhanced satisfaction levels by addressing customer needs with a courteous and helpful approach.
  • Ensured the accuracy of my customers orders by utilizing thorough channels
  • Safely handled cash by processing cash payments and operating a point-of-sale system.

Packer

Amazon
03.2018 - 03.2023
  • Skilled packer with a strong focus on accuracy, efficiency, and customer satisfaction.
  • Precisely locate and pick products based on complex order systems.
  • Pack items safely and securely using appropriate materials and techniques.

Sales Associate

Family Dollar
03.2013 - 02.2017
  • Assist customers in sales selections, finding merchandise, stocking shelves, and taking inventory.
  • Be the first person of contact with any inquiries or concerns.
  • Facilitated communication to enhance customer experience.

Customer Service Representative

Comcast
11.2011 - 12.2014
  • Managed inbound calls and resolved client issues.
  • I troubleshooted billing and equipment issues which include: phone, internet, cable, shut offs, and upgrades.

Customer Service/Admin Assistant

Xogistix Corporation
06.2008 - 11.2011
  • Typed various correspondences such as: memos, faxes, and reports
  • Answered telephones and routed calls to designated area
  • Filed, printed, emailed, and faxed numerous documentation
  • Maintained a high expectation of excellence by exceeding my monthly KPIs allowing my team to be number one multiple times.

Education

High School -

Simon Gratz High School
Philadelphia, PA
06.1977

Early Childhood Education - Childcare

Delaware Skills Center
New Castle DE
10.2009

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling

Certification

Certificate of Achievement Comcast Customer service.

Timeline

Cashier

Burger King
02.2023 - 04.2024

Packer

Amazon
03.2018 - 03.2023

Sales Associate

Family Dollar
03.2013 - 02.2017

Customer Service Representative

Comcast
11.2011 - 12.2014

Customer Service/Admin Assistant

Xogistix Corporation
06.2008 - 11.2011

High School -

Simon Gratz High School

Early Childhood Education - Childcare

Delaware Skills Center

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Rhonda Roark