Ricardo Krull
Human Resources Manager
Berlin
Summary
Accomplished Human Resources and Payroll professional with over 10 years of experience in the hospitality and service industries. Proven track record in managing comprehensive payroll operations, HR systems, labor law compliance, and strategic HR planning. Recognized for strong leadership abilities, meticulous attention to detail, and expertise in employee relations, contract management, and digital process optimization. Adept at supporting multi-site operations and leading HR projects within dynamic international environments. Committed to fostering a positive workplace culture and driving organizational success through effective human capital management.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Human Resources Manager
Hotel de Rome, Rocco Forte Hotels, Berlin
11.2024 - Current
- Leading the HR team, including apprentices and interns, with a focus on development, engagement, and retention
- Advising department heads on labor law, disciplinary procedures, and talent development, contributing to improved employee satisfaction
- Managing payroll for 150+ employees in coordination with an external provider; ensured 100% on-time and accurate processing
- Optimizing employee benefits programs, increasing utilization by 25% through targeted communication strategies
- Overseeing full HR administration (300+ cases/year), including contracts, changes, warnings, and terminations with full compliance
- Supporting international staff during onboarding, visa, and relocation processes
- Conducting 100+ employee relations meetings annually, helping reduce staff turnover by 15%
- Driving recruitment and onboarding strategies, reducing vacancy fill times by 20%
- Monitoring key HR KPIs (e.g. absenteeism, turnover, probation success rate) and implementing data-driven action plans
- Leading cross-property HR projects, such as the implementation of digital personnel files
- Managing the HR and training budget (~€XXXk), maintaining full cost control and goal alignment
- Utilizing HRIS and payroll tools (DATEV, Edlohn, Shiftbase) to improve data accuracy and efficiency
- Serving regularly as Manager on Duty as part of the hotel’s leadership team
- Selected participant in the “Forte Future Leader” program, a structured leadership development initiative
Paymaster / HR Administration
JW Marriott Hotel Berlin
08.2023 - 10.2024
- Independently processed payroll for approx. 210 employees, ensuring timely and accurate salary payments in accordance with legal and internal standards
- Maintained and updated employee master data; oversaw the complete payroll lifecycle from data input to reporting
- Served as system administrator for UKG and Mhub (HR and scheduling platforms), responsible for system optimization, user support, and the successful transition of payroll and time-tracking systems
- Acted as General Cashier with responsibility for managing the hotel’s cash inventory and ensuring proper reconciliation
- Conducted regular cash audits and compliance checks for all cash-handling employees to ensure financial integrity and security
- Performed monthly closings and account reconciliations in collaboration with Finance and HR leadership
- Conducted internal HR audits and compliance reviews to ensure segregation of duties, data integrity, and adherence to corporate guidelines
- Point of contact for employees and department heads on all payroll- and personnel-related queries; supported effective communication between Finance, HR, and operations
- Created and analyzed HR statistics, budget plans, and monthly forecast reports to support executive decision-making
- Took ownership of special HR and finance-related projects beyond daily operations, focusing on process improvement and system optimization
Payroll Accountant & HR System Administrator
Telegraphenamt Berlin GmbH
11.2022 - 07.2023
- Built up and structured the payroll function during the hotel’s opening phase, introducing modern digital payroll processes to increase accuracy and efficiency
- Acted as system administrator for Scopevisio (Edlohn), Jacando, and Shiftbase; oversaw configuration, integration, and continuous improvement of all platforms
- Independently managed monthly payroll for approx. 220 employees, including the maintenance of master data and time records
- Handled official correspondence with tax authorities and social insurance providers; managed all statutory documentation (e.g. certificates, ELStAM data)
- Prepared monthly HR statistics, accruals, and annual budget plans in close coordination with the CFO
- Provided HR support to employees and managers across all personnel-related topics; ensured transparent and reliable communication
- Represented the HR Manager in matters of employment law and contract administration, including hiring interviews, contract drafting, terminations, and disciplinary processes
- Supervised and developed junior HR team members, promoting a collaborative and effective team culture
- Led and executed special HR and payroll projects, focusing on process improvement and digital transformation beyond day-to-day operations
Payroll Accountant
Gast Art Restauration GmbH – Restaurant Borchardt, Berlin
09.2020 - 10.2022
- Independently processed payroll for approx. 30 employees, including hourly and salaried staff
- Maintained employee master data and ensured timely and accurate updates to all personnel records
- Handled full certificate management (e.g. employment confirmations, wage statements, social security documents)
- Managed official correspondence with tax authorities and social insurance providers
- Created monthly HR statistics and reports to support operational and financial planning
- Conducted hiring interviews and coordinated contract signings for new employees
- Drafted employment contracts, warnings, and termination notices in compliance with German labor law
- Acted as primary HR contact for employees and managers, supporting all personnel-related queries
- Administered short-time work (Kurzarbeit) compensation and supported related audits and reviews by government authorities
- Coordinated and prepared all documentation required for external payroll audits and company inspections
- From January 2022 onwards: Assumed full responsibility for the HR department following the departure of the HR Manager, including contract administration, disciplinary actions, recruiting, and internal communication
Payroll Specialist
NH Hotel Group
03.2018 - 08.2020
- Independently processed monthly payroll for approx. 300 employees across up to 8 different hotel locations, ensuring compliance with legal, collective, and company agreements
- Maintained and continuously improved the quality and accuracy of employee master data
- Handled the full certificate process (e.g. employment confirmations, wage statements, social security documents)
- Managed communication with tax authorities and social insurance providers for all payroll-related topics
- Administered short-time work (Kurzarbeit) payments and documentation, including official communication with employment agencies
- Drafted employment contracts, warnings, and terminations in accordance with German labor regulations
- Acted as key contact person for both employees and department heads on payroll and HR-related matters
- Clarified payroll-related accounting discrepancies in collaboration with the finance team (account reconciliation)
- Generated payroll statistics and internal reports to support HR and financial planning
Payroll Accountant
RENAFAN GmbH
10.2014 - 02.2018
- Independently processed monthly payroll for approx. 600 employees, including salaried and hourly staff, in compliance with German labor and tax regulations
- Managed employee master data and ensured ongoing accuracy in all payroll-related systems
- Handled full certificate management (e.g. employment confirmations, social security documentation, sick leave reports)
- Liaised with tax authorities, health insurance providers, and social security institutions regarding payroll and contribution matters
- Generated payroll statistics and reports to support internal planning and audit readiness
- Acted as point of contact for employees and department heads for payroll- and contract-related inquiries
HR Assistant
RENAFAN GmbH
06.2012 - 09.2014
- Supported the HR team with administrative tasks and day-to-day operations
- Digitized and archived employee records in line with internal policies and data protection regulations
- Created and maintained digital personnel files, ensuring accuracy and completeness of HR data
- Assisted with onboarding preparation and document handling for new hires
- Performed data entry, filing, and document control tasks to support payroll and contract management processes
Education
Xpert Payroll Accounting Modules I–III -
VHS Tempelhof-Schöneberg
01.2016 - 01.2017
General University Entrance Qualification - undefined
Max-Taut-Schule
01.2011 - 01.2014
Secondary school diploma - undefined
Alexander-Puschkin-Oberschule
undefined
Sonnenhof Primary School (now Friedrichsfelder Primary School)
01.1998 - 01.2004
Skills
- Leadership & employee development
- Strategic HR management & budget responsibility
- Payroll accounting (DATEV, UKG, SAP, Edlohn)
- HR software administration & system implementation
- Labor law & contract management
- Communication & consulting skills
Staff management
HR policies and procedures
Compensation and benefits
HR analytics
Decision-making
Excellent communication
Timeline
Human Resources Manager
Hotel de Rome, Rocco Forte Hotels, Berlin
11.2024 - Current
Paymaster / HR Administration
JW Marriott Hotel Berlin
08.2023 - 10.2024
Payroll Accountant & HR System Administrator
Telegraphenamt Berlin GmbH
11.2022 - 07.2023
Payroll Accountant
Gast Art Restauration GmbH – Restaurant Borchardt, Berlin
09.2020 - 10.2022
Payroll Specialist
NH Hotel Group
03.2018 - 08.2020
Xpert Payroll Accounting Modules I–III -
VHS Tempelhof-Schöneberg
01.2016 - 01.2017
Payroll Accountant
RENAFAN GmbH
10.2014 - 02.2018
HR Assistant
RENAFAN GmbH
06.2012 - 09.2014
General University Entrance Qualification - undefined
Max-Taut-Schule
01.2011 - 01.2014
undefined
Sonnenhof Primary School (now Friedrichsfelder Primary School)
01.1998 - 01.2004
Secondary school diploma - undefined
Alexander-Puschkin-Oberschule
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