Dedicated IT professional with three years of experience in diverse IT roles across multiple industries. Proficient in network administration, technical support, Data Analyst, and system maintenance. Proven ability to manage multiple projects, troubleshoot complex issues, and deliver innovative solutions to improve efficiency and productivity.
Hi, I’m
Richard Agyakwah
IT Specialist
Hamburg
Summary
Overview
1
year of professional experience
3
Certifications
Work History
Mayfair Technologies LimitedAccra
Junior IT Data Analyst
09.2023
Job overview
- Provided first-level support to end-users, resolving technical issues promptly
- Assisted in the setup and maintenance of local and wide area networks
- Created and updated IT documentation and user manuals
- Participated in the rollout of a new company-wide ERP system.
Npontu Techonologies LimitedAccra
Network Administrator
06.2021 - 01.2022
Job overview
- Monitored and maintained network infrastructure for a mid-sized enterprise
- Configured and managed Cisco routers and switches
- Implemented VPN solutions to support remote work during the pandemic
- Developed and maintained network documentation and disaster recovery plans.
Chy Software Company LimitedAccra
IT Support Specialist
09.2020 - 01.2021
Job overview
- Provided technical support for 200+ users, resolving hardware and software issues
- Managed Active Directory accounts and ensured network security
- Implemented a new ticketing system, reducing response times by 30%
- Conducted training sessions for staff on new software applications.
Education
GHANA COMMUNICATION TECHNOLOGY UNIVERSITY
Bachelor of Science in Information Technology
University Overview
Skills
Cisco routers and switches
Wireshark
Nagios
Jira
Windows
Linux
macOS
Python
Bash
SQL
MS Office Suite
VMware
SQL
various antivirus programs
Server and desktop setup, maintenance, and troubleshooting
TCP/IP
DNS
DHCP
VPN
Firewall configuration
MS Office Suite
VMware
SQL
various antivirus programs
Certification
CompTIA A+ (2020)
Affiliations
Affiliations
- Member, Association for Computing Machinery (ACM)
- Member, Information Systems Audit and Control Association (ISACA)
References
References
- Mr. Antwi Samuel, 0592320155
- Kweku Beckley, +447473039056
Projects
Projects
Network Optimization Project: Led a team to optimize network performance, resulting in a 25% increase in speed and reliability. Cyber security Awareness Campaign: Developed and implemented a training program to improve staff awareness on cyber security best practices.Additional Information
Additional Information
Projects
Network Optimization Project: Led a team to optimize network performance, resulting in a 25% increase in speed and reliability.
Cyber security Awareness Campaign: Developed and implemented a training program to improve staff awareness on cyber security best practices.
Languages
English
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Interests
Games, movies, swimming, traveling etc
Timeline
Junior IT Data Analyst
Mayfair Technologies Limited
09.2023
Network Administrator
Npontu Techonologies Limited
06.2021 - 01.2022
IT Support Specialist
Chy Software Company Limited
09.2020 - 01.2021
GHANA COMMUNICATION TECHNOLOGY UNIVERSITY
Bachelor of Science in Information Technology
8 2020