Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Richard Deegan

Wilmington

Summary

Dynamic Branch Manager with proven success at QXO, enhancing customer satisfaction and driving revenue growth through strategic operations management and exceptional team supervision. Skilled in conflict resolution and product training, I consistently exceed performance goals while fostering strong client relationships and optimizing branch efficiency.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Branch Manager

QXO
03.2020 - 06.2025
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Assistant Manager

Beacon Building Products
03.2005 - 01.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Inside Sales Representative

Bass Supply
07.1995 - 03.2005
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Branch Manager

SPEC Supply
09.1986 - 09.1995
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Consulted customers to boost product sales and services.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
  • Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
  • Created and executed marketing strategies, increasing brand awareness and attracting new customers.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Developed strategic plans for day-to-day financial operations.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.

Education

No Degree - Criminal Justice

University of Delaware
Newark, DE

High School Diploma -

Pittsford Mendon
Pittsford, NY
06-1985

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Attention to detail
  • Team supervision
  • Operations management
  • Product training
  • Goals and performance
  • Conflict resolution

Accomplishments

    Lighthouse award 2008 best inside employee of the year.

Certification

Carlisle commercial roofing certification in EPDM and TPO.

Timeline

Branch Manager

QXO
03.2020 - 06.2025

Assistant Manager

Beacon Building Products
03.2005 - 01.2020

Inside Sales Representative

Bass Supply
07.1995 - 03.2005

Branch Manager

SPEC Supply
09.1986 - 09.1995

No Degree - Criminal Justice

University of Delaware

High School Diploma -

Pittsford Mendon

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Richard Deegan