Richard Mais
Fenwick Island
Summary
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
45
45
years of professional experience
Work History
Owner/Operator
McCabe's Gourmet Market
South Bethany, Delaware
06.1986 - 01.2021
- Oversaw budgeting processes, ensuring financial sustainability and profitability of the market.
- Cultivated vendor relationships to secure high-quality products at competitive pricing.
- Evaluated operational workflows, identifying areas for efficiency improvements and cost reductions.
- Directed daily operations, ensuring compliance with health regulations and quality standards.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Assistant Executive Director
National Association for Campus Activities
Columbia, South Carolina
08.1980 - 03.1986
- Developed and implemented strategic initiatives to enhance member engagement and satisfaction.
- Oversaw program development, ensuring alignment with organizational goals and member needs.
- Facilitated workshops and training sessions to empower members with relevant skills and knowledge.
- Supported and assisted executive director in management of facility budgets and business practices.
- Launched successful marketing campaigns that boosted brand visibility within target demographics.
- Fostered a positive work environment by creating open lines of communication and addressing concerns promptly.
- Supported board members with timely updates and comprehensive reports, resulting in better decisionmaking.
- Strengthened relationships with key stakeholders by maintaining regular communication channels and providing valuable insights on industry trends.
- Negotiated contracts with vendors, achieving cost savings without compromising quality or service delivery.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Assistant to Vice President for Student Affair
University of South Carolina
Columbia, South Carolina
08.1979 - 08.1980
- Supported faculty research initiatives through data collection and analysis.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Improved organizational culture by planning and executing engaging team-building events.
Program Advisor
University of Missouri-Kansas City
Kansas City, Missouri
06.1976 - 08.1979
- Managed budgets effectively, optimizing resource allocation while maintaining high-quality service delivery.
Education
Bachelor of Arts - Psychology
University of Missouri-Kansas City
Kansas City, Missouri05-1975
Skills
- Operations management
- Documentation and reporting
- Business planning
- Operations oversight
- Inventory management
- Payroll processing
- Financial analysis
- Budget development
- Financial reporting
- Regulatory compliance
- Cashflow management
- Accurate record keeping
Timeline
Owner/Operator
McCabe's Gourmet Market
06.1986 - 01.2021
Assistant Executive Director
National Association for Campus Activities
08.1980 - 03.1986
Assistant to Vice President for Student Affair
University of South Carolina
08.1979 - 08.1980
Program Advisor
University of Missouri-Kansas City
06.1976 - 08.1979
Bachelor of Arts - Psychology
University of Missouri-Kansas City