Richard Williams
Seaford
Summary
Dynamic leader with a proven track record of fostering substantial growth at R & L Irrigation Services, Inc. through strategic planning and operational excellence. Skilled in cultivating strong business relationships and enhancing brand reputation, backed by a Nutrient Management Consultant license and exceptional problem-solving abilities. Demonstrates a commitment to innovation and customer satisfaction, ensuring a positive and inclusive work culture.
Overview
34
34
years of professional experience
Work History
CEO
R & L Irrigation Services, Inc.
09.2002 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts with customers.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts and advertising.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Established and maintained strong relationships with customers and vendors.
Truck Delivery Driver
Pepsi Cola Bottling Company
09.1999 - 04.2021
- Delivered product to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
ACCOUNT MANAGER
Pepsi Bottling Company
05.2001 - 09.2004
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Clearbrooke Farms
Owner Operator Independent
04.1990 - 09.1999
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Planted and maintained grain crops.
Education
No Degree - Electronic Enginering & Computer Programming
Delaware Technical And Community College - Owens
Georgetown, DE09.1990
High School Diploma -
American High School
06.1988
Skills
Professional Licenses:
Nutrient Management Consultant
Pesticide Application Certifications (Multiple)
CDL License/Class A
Well Driller License
Personal Certifications:
Scuba Diving Certification
Private Pilot's Licensure
Timeline
CEO
R & L Irrigation Services, Inc.
09.2002 - Current
ACCOUNT MANAGER
Pepsi Bottling Company
05.2001 - 09.2004
Truck Delivery Driver
Pepsi Cola Bottling Company
09.1999 - 04.2021
Clearbrooke Farms
Owner Operator Independent
04.1990 - 09.1999
No Degree - Electronic Enginering & Computer Programming
Delaware Technical And Community College - Owens
High School Diploma -
American High School
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