RIMA KARDI
Assistant Manager
Bispingen
Summary
While hotel and bank customer service roles differ in terms of the industries they serve, both require a high level of professionalism, customer-focused attitudes, and the ability to manage complex situations. Success in both fields is largely driven by providing excellent service, maintaining a strong knowledge of products or services, and fostering trust with clients or guests. These roles offer valuable skills transferable across industries, with customer service, problem-solving, and effective communication at the core of both environments.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Banking Customer Service Representative
Postbank Soltau
Soltau
01.2024 - Current
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
Clothing Sales Associate
TK Maxx
Luneburg
07.2023 - 12.2023
- Cleaned, closed, and secured store at end of shift.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Greeted customers, identified needs and provided product advice.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Developed loyal customer base by providing excellent customer service.
- Trained new employees in sales techniques and product knowledge, improving team effectiveness and customer service.
Receptionist
Campingplatz Auf Dem Simpel
Soltau
06.2021 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Market Manager
Edeka Ehlers
Bispingen
01.2019 - 05.2021
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Developed and maintained strong relationships with key stakeholders, including suppliers, distributors, and internal teams.
- Evaluated staff performance regularly; providing constructive feedback, identifying areas for improvement, and offering support as needed.
- Managed vendor relationships to ensure timely delivery of products and services, resulting in cost savings.
- Produced and mailed invoices, payment reminders, and financial notices.
- Received, sorted, and distributed incoming mail.
- Worked closely with the accounting department to ensure timely and accurate posting of client payments.
Municipal Clerk
Bispingen Municipality
Bispingen
11.2017 - 12.2019
- Ensured proper documentation was provided for every Council action taken, recording votes accurately during each session.
- Processed a high volume of public records requests efficiently and accurately to maintain transparency in local government operations.
- Improved municipal efficiency by implementing new digital record-keeping systems.
- Reduced errors in official documents by thoroughly reviewing and proofreading all materials before distribution.
- Provided excellent customer service by addressing citizen concerns promptly and professionally at all times.
- Updated documents such as municipal codes and city charters.
Education
Certificate - Business Management
Vacational School
Walsrode, Germany06-2023
Skills
- Computer Skills
- Work under Pressure
- Problem solving
- Client confidentiality
- Transaction processing
- Compliance awareness
- Customer service
- Direct sales
- Quality control
- Teamwork
- Problem-solving
- Time management
Timeline
Banking Customer Service Representative
Postbank Soltau
01.2024 - Current
Clothing Sales Associate
TK Maxx
07.2023 - 12.2023
Receptionist
Campingplatz Auf Dem Simpel
06.2021 - 06.2023
Market Manager
Edeka Ehlers
01.2019 - 05.2021
Municipal Clerk
Bispingen Municipality
11.2017 - 12.2019
Certificate - Business Management
Vacational School
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