Summary
Overview
Work History
Education
Skills
Timeline
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Kahlil Gillum

Bear

Summary

Achieved top sales level at AT&T (2020-2024) by leveraging expertise in CRM technologies and exceptional interpersonal skills. Spearheaded key sales initiatives, driving client acquisition and retention. Trained teams at Apple, enhancing customer satisfaction and loyalty. Proven leader in strategic prospecting and negotiation, consistently exceeding targets without exceeding a 55-word limit.

Overview

15
15
years of professional experience

Work History

Corporate Sales Consultant

AT&T
01.2019 - Current
  • Developed strong relationships with key decision-makers for increased client retention and repeat business.
  • Exceeded sales targets consistently by implementing effective prospecting strategies and maintaining a robust pipeline.
  • Analyzed sales data regularly, identifying areas of opportunity for growth and adjusting tactics accordingly.
  • Organized and managed product demonstrations, showcasing the unique value proposition to potential clients.
  • Spearheaded sales initiatives, significantly increasing engagement with key demographic groups including military and first responders during a challenging market period.
  • Achieved and maintained the highest sales level in 2020-2024, demonstrating strong ability to lead under pressure.
  • Hosted marketing events and seminars to enhance brand visibility and customer engagement.

Apple Technical Support Agent

Apple
01.2013 - 01.2019
  • Assisted customers with product selection based on individual needs and preferences.
  • Boosted sales performance through the effective demonstration of product features and benefits.
  • Supported store management with administrative tasks including scheduling appointments, processing transactions, and handling customer inquiries professionally.
  • Participated in ongoing training programs to stay current with Apple product advancements and updates.
  • Educated customers on device usage, ensuring seamless integration into their daily lives.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed customer service operations, providing tailored solutions that increased customer satisfaction and loyalty.
  • Implemented and adapted service procedures to meet changing customer needs and business goals.
  • Trained new employees on product knowledge and customer service excellence, ensuring a consistent customer experience.

Assistant Retail Manager

South Moon Under
01.2009 - 06.2013
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Monitored inventory management and assisted with accurate, cost-effective ordering processes.
  • Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
  • Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.

Education

Associate of Arts -

Delaware Technical And Community College
Newark, DE
05.2012

High School Diploma -

Glasgow High School
Newark, DE
06.2009

Skills

  • Proficient in CRM technologies and POS systems including Proteus 420
  • Experienced in inventory and cash management, ensuring compliance with state regulations and company policies
  • Strong leadership skills, capable of motivating staff to achieve high performance and excellent customer service
  • Skilled in developing and executing marketing strategies and promotional campaigns
  • Excellent interpersonal, communication, and problem-solving skills
  • Ability to manage and implement operational protocols and safety measures
  • Negotiation expertise
  • Objection handling
  • Strategic Prospecting
  • Client acquisition

Timeline

Corporate Sales Consultant

AT&T
01.2019 - Current

Apple Technical Support Agent

Apple
01.2013 - 01.2019

Assistant Retail Manager

South Moon Under
01.2009 - 06.2013

Associate of Arts -

Delaware Technical And Community College

High School Diploma -

Glasgow High School

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Kahlil Gillum