Ripsime Matevosian

• Developed, executed, and commercialized EPP Academy, including open, certification trainings, and customized trainings
• Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
• Utilized learning management systems and platforms aligned with adult learning theory
• Managed end-to-end lead generation, employing consultative sales techniques
• Main point of contact: Facilitated stakeholder engagement through relationship building with experts, partners, and trainees both offline (trainings and conferences) and online
• Continues training improvement based on financial planning and surveys such as NPS and CSAT

Impact

• Coordinated 25+ training programs annually
• Created +10 new training programs
• Transitioned full portfolio to Virtual during COVID-19 period of 2020-2022
• Created and executed new marketing plan for academy
• Guided a team of 4 colleagues
• Created and executed new back timing, project management tools
• Full automation of CRM follow up client portfolio for more efficient and effective lead follow up
• Increased overall revenue with 30 percent
• Drove EPP Academy from a west Europe based company to a global training provider by delivering in company training for large companies such as Elsevier, Dell, Petronas, BP, Roche.
• Crafted and maintained project plans and schedules to meet organizational objectives.
• Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
• Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
• Worked effectively in fast-paced environments.

• Provided administrative support
• Managed social media, establising the practice on different platforms

• Prospected and managed a client portfolio of entrepreneurs
• Coordinated training and coaching offerings for entrepreneurs
• Build relationships with public and private partners in the region of West Flanders, Belgium
• Involved with the organization of events, external communication, and member of commercial groups

Impact:

• + 300 entrepreneurs financed
• +500 entrepreneurs coached
• 40 percent of my clients were coached and therefore i had the lowest risk in my client portfolio throughout company.

• Client relationship building and management
• Offered financial advice tailored to a private and professional client’s specific needs

Impact:

• Managed portfolio of 800 private clients and 400 professional clients.

• Written internal and external articles
• Organized internal events
• Managed social media
• Communication with internal and external stakeholders.