Rita Hall

• Assisted in organizing and overseeing assignments to drive operational excellence.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Conducted performance evaluations, identifying areas for development and acknowledged strong performance.

Complied with regulatory guidelines and requirements.

• Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
• Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and Customer Service
• Adhered to rigorous risk management protocols, safeguarding against potential financial threats.
• Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
• Complied with established internal controls and policies.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Oversaw employee adherence to internal audit procedures
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.

• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
• Submitted loan applications to underwriter for verification and recommendation.