Rita E. Smith
Dothan,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in manufacturing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Quality Assurance Coordinator
Twitchell Technical Products, LLC
Dothan, Alabama
09.2011 - Current
- Performs Internal Audits to meet internal audit requirement of Quality Management System
- Documents audit findings and completes audit reports as required
- Assists with quality improvements By creating and documenting processes
- Assists in establishing and improving Standard Operating Procedures (SOP)
- Review and communicate product specifications to ensure current standards and Procedures meet requirements.
Customer Service Representative
Twitchell Technical Products, LLC
Dothan, AL
09.2011 - Current
- Conferred with customers by telephone and via email to provide information about products and services, take orders, or cancel accounts
- Contacted customers and verify account information
- Established and maintained profitable relationship with customers on behalf of company, by taking personal and complete responsibility for each customer contacted to ensure that all customer requirements are entirely met
- Organized workflow to meet customers’ deadlines
- Managed telephone calls professionally, efficiently, and with excellent communication skills
- Interviewed potential candidates for Customer Service position
- Developed Standard Operation Procedure (SOP) for Customer Service Department, and developed One Point Lessons (OPL) for each department.
Account Payable Clerk
AAA Cooper Transportation
Dothan, Alabama
09.2010 - 09.2011
- Reviewed all invoices for appropriate documentation and approval before payment
- Answered all vendor inquiries
- Maintained accounts payable reports, spreadsheets, and corporate accounts payable files
- Assisted in monthly closings
- Performed filing and coping
- Performed other duties as assigned
- Managed telephone calls professionally, efficiently, and with excellent communication skills.
Customer Service Manager/ Cashier
Wal-Mart Supercenter
Dothan, Alabama
05.2007 - 11.2009
- Data entry assisted customers with exchanges and refunds, money gram and money orders, answered telephone, assisted customers in locating various products, supervised over twenty cashiers, scheduled breaks, and lunches for cashiers, attended to cashiers needs, and demonstrated customer service.
Education
Bachelor of Science Degree - Social Science/Human Resource Management
Troy University
2019
Skills
- Office Skills:
- Office Management
- Database Administration
- Spreadsheets/Reports
- Type 65/wpm
- Executive Support
- Computer Skills:
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- Certified Notary Public
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Policy and Procedure Adherence
Timeline
Quality Assurance Coordinator
Twitchell Technical Products, LLC
09.2011 - Current
Customer Service Representative
Twitchell Technical Products, LLC
09.2011 - Current
Account Payable Clerk
AAA Cooper Transportation
09.2010 - 09.2011
Customer Service Manager/ Cashier
Wal-Mart Supercenter
05.2007 - 11.2009
Bachelor of Science Degree - Social Science/Human Resource Management
Troy University
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