Riya Choudhary
Hamburg
Übersicht
7
7
years of professional experience
Berufserfahrung
Founder
Scrunchies By Risha
Mumbai
06.2021 - 08.2025
- Brain child of an ambitious 23 year old, Scrunchies By Risha was a personal passion project wherein I created supply chain for importing satin fabric from China to India and then onwards turning the fabrics into scrunchies and headbands by local tailors.
- Hired and led a team for social media, performance marketing. Leveraged meta ads. We then went on to fulfill thousands of orders received on our shopify website across India through multiple courier partners.
- Scaled the business and achieved upto €25000 turnover per year.
Customer Service Representative
Signet Excipients Pvt Ltd ( An IMCD company )
Mumbai
08.2020 - 05.2021
- Managing customer queries, order processing, shipment co-ordination, and post-sales services.
- Responsible for preparing export documentation like packing list and invoice, overseeing container stuffing, e-mail and telephonic communications with the counter part and keeping track of the container until final delivery.
Customer Service Executive
InterRail India Pvt Ltd
Mumbai
07.2018 - 07.2020
- An ideal place to learn the nuances of the trade starting from the process, preparing crucial shipping documentation like Bill of Lading , House bill , submitting shipping instruction, checking Master bill to execution of container movement.
- Communicated with customers and shipping lines through phone calls, online chats and professional emails to assess customer needs and provide solutions.
Ausbildung
Master of Science - International Logistics and Transportation Management
University of Europe for Applied Sciences
Hamburg 2025 - Current
Bachelor of Commerce - Accounting and Audit
University of Mumbai
MumbaiKompetenzen
- Supply chain management
- Product development
- Customer service excellence
- Project Management
- Persuasive communication
Languages
Hindi
First language
English
Advanced
C1
German
Beginner
A1
Zeitleiste
Founder
Scrunchies By Risha
06.2021 - 08.2025
Customer Service Representative
Signet Excipients Pvt Ltd ( An IMCD company )
08.2020 - 05.2021
Customer Service Executive
InterRail India Pvt Ltd
07.2018 - 07.2020
Master of Science - International Logistics and Transportation Management
University of Europe for Applied Sciences
2025 - Current
Bachelor of Commerce - Accounting and Audit
University of Mumbai