R. Monique Spicer
Eschenbach, I.d OPF
Summary
Possesses the capacity to lead and inspire fellow team members within a collaborative strategic framework. My role involves motivating individuals to realize their maximum capabilities by fostering effective communication, providing support, and promoting a positive work atmosphere.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lincoln Military Housing
10.2020 - 07.2021
- Preparing lease agreements and ensuring all necessary legal and regulatory requirements are met
- Ensuring that all required paperwork is properly completed and signed by both parties
- Collecting security deposits, first month's rent, and any other applicable fees
- Handling tenant inquiries and concerns throughout their lease term
- Maintaining accurate records of lease agreements, tenant communications, and financial transactions
- Handling paperwork associated with move-ins, move-outs, and security deposit returns
- Maintaining positive relationships with current tenants and addressing their maintenance or repair requests promptly.
Leasing Agent
Integrity Asset Management
04.2018 - 12.2019
- Receiving and reviewing rental applications from interested individuals or families
- Creating and distributing property listings through various channels, such as online listings, social media, and local advertising
- Organizing property tours and open houses to showcase available units to prospective tenants
- Discussing rental terms and lease agreements with prospective tenants
- Facilitating lease renewals and negotiations when leases are up for renewal
- Conducting regular inspections of rental units to assess their condition and ensure compliance with lease terms.
Correction Officer
TDCJ
05.2017 - 03.2018
- Maintain a secure and orderly environment within the facility to prevent escapes, disturbances, and unauthorized activities
- Conduct regular security checks, inspections, and counts of inmates to ensure accurate inmate accountability
- Enforce facility rules and regulations to maintain discipline and order
- Maintain accurate records and documentation of inmate activities, incidents, and rule violations
- Prepare reports and documentation related to inmate behavior, disciplinary actions, and incidents
- Conduct searches of inmates, visitors, and incoming mail or packages to prevent the introduction of contraband, such as drugs, weapons, or illicit items
- Work closely with other correctional staff, including supervisors, counselors, medical personnel, and administrative staff, to ensure the effective operation of the facility
- Utilize security technology, such as metal detectors and surveillance cameras, to enhance contraband detection.
Front Desk Receptionist
Planet Fitness
11.2016 - 05.2017
- Maintain visitor logs, appointment records, and other relevant documentation for reference purposes
- Handling multiple tasks simultaneously, such as answering phones while greeting visitors or scheduling appointments while addressing inquiries
- Ensuring the front desk area is clean, organized, and well-stocked with necessary supplies, such as visitor logs, brochures, and forms
- Providing basic information about the organization's services, location, hours of operation, and contact details, as well as providing directions to visitors and potential clients
- Warmly welcome guests, customers, and all potential clients by providing a positive first impression
- Assisting clients or customers with inquiries, requests, or issues and ensuring that their needs are met in a courteous and timely manner.
Education
Associates - Criminal Justice
Vista College
El Paso, Texas2015
High School Diploma -
El Paso Academy East
El Paso, Texas06.2012
Skills
Creativity, interpersonal skills, critical thinking, excellent customer service, problem solving attitude, public speaking, teamwork skills, leadership skills, communicative, excellent spoken and fluent in bilingual communication
Communication
Effective communication, empathetic, solution orientated, and a willingness to understand and help in every aspect that is demanded.
Timeline
Customer Service Representative
Lincoln Military Housing
10.2020 - 07.2021
Leasing Agent
Integrity Asset Management
04.2018 - 12.2019
Correction Officer
TDCJ
05.2017 - 03.2018
Front Desk Receptionist
Planet Fitness
11.2016 - 05.2017
Associates - Criminal Justice
Vista College
High School Diploma -
El Paso Academy East
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