Robert Bagley
Rehoboth Beach,DE
Summary
High-performing and self-motivated Account Development Specialist with a proven track record of delivering results across all key metrics in both On-Premise and Retail channels. Experienced in working with E. & J. Gallo Winery—one of the industry’s most demanding suppliers—demonstrating strong strategic planning, deep product knowledge, and an ability to drive initiatives effectively across diverse account types. Known for executing impactful special events and tastings tailored to each channel, driving consumer engagement and brand visibility. Recognized for exceptional communication skills, providing valuable support to sales teams through clear reporting, strategic insight, and in-field collaboration. Equally adept at fostering strong alignment with management to ensure seamless execution of business objectives.
In addition to individual performance, has actively supported and mentored fellow ADSs across both channels through HANA-DSS training, in-field collaboration, and skill development. Created a collaborative cocktail class—brought to life with the help of Laura Reedy—to spark creativity within the ADS team and showcase in-house products through seasonal drink recipes designed for use in the market. The class received positive feedback for driving engagement, cross-brand collaboration, and providing actionable tools for sales representatives to implement in both Retail and On-Premise environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Gallo ADS
Breakthru Beverage
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Boosted brand awareness by representing the company at trade shows, wine festivals, and other industry events.
- Demonstrated exceptional product expertise, often serving as a go-to resource for colleagues and clients seeking guidance on wine selection or pairing suggestions.
- Increased wine sales by conducting engaging product presentations and tastings.
- Enhanced product knowledge among On-Premise and Retail staff through comprehensive training sessions on wine types, regions, and food pairings.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed comprehensive understanding of client needs, recommending tailored solutions that aligned with their goals.
- Improved sales revenue by identifying and pursuing new business opportunities in the market.
Bar Manager
Harbour Restaurant
08.2020 - 01.2023
- Created and developed a beverage program from the ground up based on the restaurant style and personality
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Recruited and trained new bartenders.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Decreased waste, following strict recipes and drink measurement protocol
- Increased bar revenue through development and marketing of featured cocktails.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Closed out cash register and prepared cashier report at close of business.
- Handled $2000 cash on daily basis, which built trustworthiness and loyalty with owners.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments..
- Poured and prepared mixed drinks for over 100+ customers daily.
Creative Cocktail Visionary
Developing Artists Collaboration
05.2020 - 01.2023
- Developed a Bar Program for. Summer Creative Art Markets
- Intermediary between Tito's and Developing Artists Collaboration on an exclusive Collaboration for the Creative Market
- Created cocktails to be sold to benefit the Developing Artists Collaboration
- Organized liquor donations to Developing Artists Collaboration through various distributors
- Cost management to maximize donations
- Hands on quality control
- Worked closely with a team of volunteers to train on standards and procedures behind the bar
- Helped with execution and development of Developing Artists Collaboration events Tacomania, Sip and Shop, Art on the Rocks
- Worked effectively in fast-paced environments.
Bar Manager
Cuvee Ray Wine Bar
07.2018 - 08.2019
- Managed over 150+ wine bottle inventory
- Managed Bar Program with over 50+ Spirits and developed Cocktail Menu
- Developed unique events and special promotions to drive sales.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using Word.
- Conducted Monthly inventories of bar and drink supplies.
- Created effective employee schedules that maintained coverage at peak times and minimized labor costs.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Poured and prepared mixed drinks for over 100 customers daily.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Motivated and disciplined employees according to established requirements.
- Accurately observed cash intake to reduce inaccuracies.
- Handled $300 cash on daily basis.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Lead Bartender / Distillery R & D
Dogfish Head Craft Brewery
12.2014 - 08.2018
- Headed Research and Development team for Dogfish Distilling by assisting in creating new spirits and liqueurs
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Recruited and trained new bartenders and barbacks.
- Increased bar revenue through development and marketing of featured cocktails.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
- Consulted with managers to organize special events and promotions.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
High School Diploma - undefined
Cape Henlopen High School
Lewes, DE2003
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical & Creative thinking
- Computer skills - Hana-DSS, Webi
- Brand knowledge and promotion
- Product Presentation
Additional Information
Laura Reedy - Previous ADS FSM
302-383-1118 Lreedy@breakthrubev.com
Known 2+ years
Ryan Sommer - Christiana Business Manager
302-383-6181 - RSommer@breakthrubev.com
Known 2+ years
John Davis - Off Premise Christiana Division Manager
(302) 415-2931 - Jdavis@breakthrubev.com
Known 2+ years
Certification
WSET Level 2 Wine
Court of Master Sommeliers - Level 1
Certified Bourbon Professional
Timeline
Gallo ADS
Breakthru Beverage
02.2023 - Current
Bar Manager
Harbour Restaurant
08.2020 - 01.2023
Creative Cocktail Visionary
Developing Artists Collaboration
05.2020 - 01.2023
Bar Manager
Cuvee Ray Wine Bar
07.2018 - 08.2019
Lead Bartender / Distillery R & D
Dogfish Head Craft Brewery
12.2014 - 08.2018
High School Diploma - undefined
Cape Henlopen High School
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