Robert Brown
New Castle
Summary
- Quality control professional experienced in developing organization's quality strategy, procedures and processes. Develop and sustain Quality Management. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement.
- Detail oriented and organized.
Overview
15
15
years of professional experience
Work History
Quality Control Manager
Paragon Systems
06.2016 - Current
- Responsible for implementing and performing a surveillance schedule which ensures contract accordance with the FPS Statement of Work.
- Performs scheduled and unscheduled compliance.
- Inspection of personnel for performance in on-site inspections for PSO's securing Federal facilities.
- Verifies on-site training and re-training.
- Responsible for inspecting documentation and training files for accuracy.
- Identifies shortfalls and takes corrective measures
Contract Manager
Frontline Security
10.2014 - 07.2016
- Served as Contract Manager for a FPS contract; overseeing contract goals, implementing policies and projects
- Managed financials, payroll duties.
- Coordinated training
- Complied with post orders.
Captain/Contract Manager
Paragon Systems
07.2014 - 05.2016
- FPS Delaware contract, responsible for planning, initiating, supervising and maintaining accountability for all operational activities performed by company personnel.
- Managed staff to ensure workload was delivered consistently on time and with
- Maintained General and site specific orders were up to date for all on site security personnel to cover duties, individual instruction for each post, attendance, use of security equipment, dress standards
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships. and training.
- Managed client interactions to ensure and maintain quality, analysis and service level.
- Supervised personnel ensuring all applicable policies, procedures and safe work practices were adhered to.
Contract Manager
Deco Security
03.2011 - 10.2014
- Oversaw FPS Delaware Contract goals
- Implemented policies and projects
- Managed financial and payroll functions
- Coordinated training
- Complied with post orders
Senior Captain
Deco Security
09.2009 - 03.2011
- Followed post orders.
- Patrolled assigned areas
- Monitored access points.
- Enforced laws, rules and regulations.
Education
High School Diploma -
Smyrna High School
Smyrna, DE05.1971
Skills
- Preventive Actions
- Customer Satisfaction
- Quality processes
- Operational Excellence
Timeline
Quality Control Manager
Paragon Systems
06.2016 - Current
Contract Manager
Frontline Security
10.2014 - 07.2016
Captain/Contract Manager
Paragon Systems
07.2014 - 05.2016
Contract Manager
Deco Security
03.2011 - 10.2014
Senior Captain
Deco Security
09.2009 - 03.2011
High School Diploma -
Smyrna High School
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