Robert Hill
Felton
Summary
Results-driven professional with 30+ years of experience in long-term care facilities, specializing in strategic planning, risk management, fire safety, housekeeping, laundry operations, materials management, and adaptive equipment. Proven ability to deliver end-to-end solutions that improve operational performance, safety culture, and sustainable value within healthcare environments. Strong leadership skills with a focus on fostering positive team environments, mentoring staff, and maintaining effective relationships with internal and external stakeholders.
Highly organized and detail-oriented with exceptional time management, communication, and problem-solving abilities. Demonstrated success in identifying and mitigating risks, improving safety performance, and achieving business targets through proactive leadership and collaboration. Hardworking, reliable, and adaptable professional who excels both independently and within team-oriented settings while quickly mastering new skills and embracing new challenges.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Hospital Administrator
Delaware Hospital for the Chronically Ill
Smyrna, DE
07.2024 - Current
- Developed and implemented policies to enhance patient care and operational efficiency.
- Oversaw budget management ensuring optimal resource allocation for hospital initiatives.
- Streamlined administrative processes that improved staff productivity and reduced operational delays.
- Led multidisciplinary teams in strategic planning to improve healthcare delivery outcomes.
- Spearheaded quality improvement initiatives resulting in enhanced compliance with regulatory standards.
- Spearheaded complex projects such as facility renovations or technology upgrades, ensuring successful completion on time and within budget constraints.
- Developed and implemented comprehensive emergency preparedness plans, ensuring readiness for potential crises situations at all times.
- Managed budgetary constraints effectively, ensuring financial stability for the hospital without compromising quality of care.
- Increased staff retention by promoting professional development opportunities and creating a supportive work environment.
- Oversaw regulatory compliance measures across various departments, ensuring adherence to laws governing healthcare organizations at all levels of operation.
- Evaluated employee performance regularly, offering constructive feedback designed to support improvement where needed.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
Management Analyst III
Delaware Hospital for the Chronically III
Smyrna, DE
03.2023 - Current
- Conducted data analysis, developed reports and presented findings to senior management.
- Created action plans to improve efficiency and reduce costs.
- Performed quality assurance reviews of departmental activities.
- Designed training programs for employees in order to increase productivity.
- Monitored performance metrics against established standards and benchmarks.
- Reviewed established procedures to assess areas in need of improvement.
- Liaised between committees and remote facilities, delivering senior leadership decisions and reporting on individual branch performance metrics.
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
- Performed project lead on many internal projects like renovations, office moves, and set up for newly hired staff
Risk Manager
DHCI
Smryna, DE
12.2020 - 03.2023
- Reported findings on risk exposures to senior executives and board of directors.
- Reviewed risk management database reports for compliance and fraud prevention.
- Analyzed risk management and incident reporting strategies and data to create educational programs.
- Identified, assessed, and reported on risk management issues.
- Developed training programs for staff on risk management processes and best practices.
- Documented findings from audits and investigations into the organization's risk profile accurately and comprehensively.
- Facilitated communication between different teams within the organization regarding risk assessment activities.
- Conducted investigations and took appropriate actions to resolve concerns.
Laundry Manager
DSAAPD/DHCI
Smyrna, DE
08.2002 - 12.2020
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Over seen Housekeeping staff 0f 37 employees performing day to day ordering supplies, monitoring performance while seeing that entire facility is clean and sanitized
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
Laundry Supervisor
DHCI
Smyrna, DE
05.1999 - 08.2002
- Provided on-the-job training for new employees in order to ensure they had the skills necessary to perform their duties successfully.
- Assisted with interviewing potential candidates for open positions within the department.
- Supervised the daily operations of a large commercial laundry facility, ensuring that all orders were processed accurately and efficiently.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Education
High School Diploma -
State of Delaware
Lake Forest High School06-1989
Skills
- Risk Mitigation
- Customer Service
- Medicare compliance
- Heartsaver CPR AED
- Conflict Resolution
- Professionalism
- Adaptability and Flexibility
- Training & Development
- Critical Thinking
- Team Building
- Strategic Planning
- Business continuity planning
- Employee Safety
- Root Cause Analysis
Accomplishments
- Patriotic Employer given by the Secretary of Defense on September 21, 2017 for supporting employee participation in America's National Guard
- DSAAPD Director's award given in 2019 for supporting DSAAPD's mission by promoting dignity, resect and inclusion
- NHA award given on October 2, 2023 for excellent Teamwork, Leadership, and being an unsung Hero
- Certificate of service for 30 years of faithful service
Affiliations
- One of the first Connect Community members where we make time to engage with our Residents
- Call Bingo for the Residents
- Have a day a month dedicated to Karaoke with Bob requested by the Residents
- Assist with Residents Chess club
Certification
- Supervisor Core Competencies course that includes: Generational Differences, Motivating Employees, Time Management, Having Difficult Conversations, Effective Communication Onboarding and The Hiring Process
Timeline
Hospital Administrator
Delaware Hospital for the Chronically Ill
07.2024 - Current
Management Analyst III
Delaware Hospital for the Chronically III
03.2023 - Current
Risk Manager
DHCI
12.2020 - 03.2023
Laundry Manager
DSAAPD/DHCI
08.2002 - 12.2020
Laundry Supervisor
DHCI
05.1999 - 08.2002
High School Diploma -
State of Delaware
Volunteer
- Active volunteer in Little League for over 17 years current
- Boy Scout pack leader from 2014-2017
- Adopt a Highway volunteer from 2020-2023
- Operation shoe box volunteer through out local Church from 2019-2021
Education and Training
other