Robert J. Baxley
Milton
Summary
Results-driven professional prepared to excel in dynamic settings. Proven track record of maintaining smooth operations and enhancing customer experiences. Known for team collaboration and adaptability, with expertise in customer service and interpersonal communication.
Overview
8
8
years of professional experience
Work History
Food Runner
Irish Eyes Pub and Restaurant
- Rapidly processed customer food orders and sent food to the customers efficiently.
- Solved problems quickly while maintaining food quality standards.
- Handled and resolved customer complaints in a timely manner to ensure a positive customer experience.
Warehouse Associate
Ferguson HVAC
01.2023
- Maintained organized warehouse inventory through established processes and procedures.
- Processed customer orders accurately, ensuring precise inventory management.
- Collaborated with sales team to resolve inventory discrepancies and fulfill orders.
Landscaper
Doel Lawn and Landscape
03.2025 - 07.2025
- Enhanced property aesthetics by assisting in planting and pruning tasks.
- Ensured safe operation of landscape maintenance equipment in diverse environments.
- Communicated with clients to identify landscaping needs and provide tailored solutions.
- Maintained tools and equipment, reducing downtime and ensuring operational readiness.
Sales associate
Lewes Harbor Marina Fishing and Boating Outfitters
01.2018 - 01.2023
- Increased revenue by cultivating new sales opportunities within target markets.
- Collaborated with team members to enhance overall sales productivity and efficiency.
- Designed and implemented effective inventory management processes and procedures.
- Resolved customer complaints swiftly, ensuring a positive overall experience.
- Streamlined communication channels for improved teamwork and sales outcomes.
Education
Associate’s degree - Business Administration
Delaware Technical Community College
Georgetown, DE05.2025
Bachelor’s Degree - Science of Business Management
Wilmington University
New Castle, DE12.2026
Skills
- Active listening – Gathered and actively analyzed customer information and quickly formulate a plan of action
- Customer Service – Assisted customers by confronting problems and situations and develop solutions that best fit the scenario
- Problem-Solving – Resolved issues and dilemmas by evaluating available options and efficiently generating an action plan
- Interpersonal skills – Created and maintained long lasting customer relationships as well as interacted effectively with new customers
- Quick learner - Respond quickly to instruction and use constructive criticism to improve performance
- Strong work ethic - Perform at my best on a consistent basis and do what it takes to get the job done
- Anticipating customer needs - Analyze trends and predict customer needs to streamline the customer experience
- Relationship building - Create and cultivate long lasting relationships with customers and coworkers
Timeline
Landscaper
Doel Lawn and Landscape
03.2025 - 07.2025
Warehouse Associate
Ferguson HVAC
01.2023
Sales associate
Lewes Harbor Marina Fishing and Boating Outfitters
01.2018 - 01.2023
Food Runner
Irish Eyes Pub and Restaurant
Associate’s degree - Business Administration
Delaware Technical Community College
Bachelor’s Degree - Science of Business Management
Wilmington University