Salesforce
Robert Meerheim
Project Coordinator
Leipzig
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 30 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
29
29
years of professional experience
9
9
years of post-secondary education
5
5
Languages
Work History
Project Coordinator Photovoltaic
Eness GmbH
Leipzig
08.2023 - 01.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Responded to requests for information on materials to inquiring parties.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Customer Service Officer
Maciag GmbH
Leipzig
04.2022 - 07.2023
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted company brand and unique offerings through personalized customer service.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Elevated team morale by actively participating in group activities, promoting a positive work environment conducive to excellent service delivery.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed timely and effective replacement of damaged or missing products.
Freelancer Construction Worker and Mechanic
Rm-solutions By Robert Meerheim
Leipzig
05.2012 - 03.2022
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Collaborated with clients to define project requirements and deliverables.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
Technical Worker Green Space Maintenance
Municipality Of Brumunddal
Brumunddal
07.2009 - 04.2012
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
Team Leader Sheet Metal Industry
Satema AS
Moelv
03.2007 - 06.2009
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Held weekly team meetings to inform team members on company news and updates.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored and guided employees to foster proper completion of assigned duties.
Fitter for Aluminum Switch and Power Cabinets
Satema AS
Moelv
08.2006 - 04.2007
- Applied strong problem-solving skills to address unexpected challenges that arose during the fitting process.
- Measured, marked, cut, bored, fitted and installed various piping or structural components in accordance with blueprints and job specifications using hand and power tools.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Reduced downtime by performing preventative maintenance on equipment, ensuring smooth operations.
CNC and Conventional Grinders, Millers and Turners
BITZER Kühlmaschinenbau Schkeuditz GmbH
Leipzig
02.1998 - 07.2006
- Implemented quality control measures to ensure adherence to project specifications and industry standards.
- Expedited project completion through effective scheduling and coordination of labor, materials, and equipment.
Apprenticeship as Industrial Mechanic
BITZER Kühlmaschinenbau Schkeuditz GmbH
Leipzig
09.1994 - 02.1998
Education
Qualified Secondary School Diploma - Middle School Education
Mittelschule Borsdorf
Borsdorf 09.1985 - 08.1994
Skills
Project Coordination
Project Management
Problem-Solving
Time Management
Team Coordination
Team Leadership
Attention to Detail
Resource Management
Customer Service
Relationship Building
Quality Assurance
Critical Thinking
Budget coordination
Customer Management
Schedule Management
Software
Microsoft Office
Zammad
Asana
Interests
Technical solutions
Technical development
Road cycling and enduro riding
I love doing sports and pushing myself physically to my limits. For me, this is the perfect balance to my everyday working life.
Timeline
Project Coordinator Photovoltaic
Eness GmbH
08.2023 - 01.2024
Customer Service Officer
Maciag GmbH
04.2022 - 07.2023
Freelancer Construction Worker and Mechanic
Rm-solutions By Robert Meerheim
05.2012 - 03.2022
Technical Worker Green Space Maintenance
Municipality Of Brumunddal
07.2009 - 04.2012
Team Leader Sheet Metal Industry
Satema AS
03.2007 - 06.2009
Fitter for Aluminum Switch and Power Cabinets
Satema AS
08.2006 - 04.2007
CNC and Conventional Grinders, Millers and Turners
BITZER Kühlmaschinenbau Schkeuditz GmbH
02.1998 - 07.2006
Apprenticeship as Industrial Mechanic
BITZER Kühlmaschinenbau Schkeuditz GmbH
09.1994 - 02.1998
Qualified Secondary School Diploma - Middle School Education
Mittelschule Borsdorf
09.1985 - 08.1994
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