Robert Yovino
Wilmington
Summary
Parts & service professional, with a proven track record at Fisher Auto Parts, excelling in customer focused service, CRM tracking, and parts knowledge. Achieved a 10% increase in productivity as an Automotive Service Manager, leveraging superior organizational skills and analytical thinking to drive positive results, and foster lasting client relationships. Hands on experience as a certified Honda Technician and automotive production supervisor.
Overview
26
26
years of professional experience
Work History
Outside Sales Representative
Fisher Auto Parts
08.2021 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Kept detailed records of daily activities through online customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Automotive Service Manager
Union Park Automotive Group
02.2003 - 08.2021
- Achieved 10% increase in productivity in fixed operations, parts and service department.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Production Supervisor
Automodular Assemblies DE
01.2000 - 08.2002
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Achieved on-time shipments goal by empowering employees to continued success.
Education
Bachelor of Arts - Interpersonal/Organizational Communications
University of Delaware
Newark, DelawareSkills
- Superior organizational skills
- Analytical thinking
- CRM tracking
- Customer focused-service
- Multitasking
- Self-sufficient
- Exceptional time management
Timeline
Outside Sales Representative
Fisher Auto Parts
08.2021 - Current
Automotive Service Manager
Union Park Automotive Group
02.2003 - 08.2021
Production Supervisor
Automodular Assemblies DE
01.2000 - 08.2002
Bachelor of Arts - Interpersonal/Organizational Communications
University of Delaware