Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
ROBIN KORZEN

ROBIN KORZEN

Bonn

Summary

Qualified hotel professional with hands-on experience in front desk operations, restaurant and bar service, and housekeeping. I enjoy working with people and take pride in providing friendly, attentive service. Confident assisting international guests. Currently working at the front desk of Hotel President in Bonn.

Overview

3
3
Languages
9
9
years of professional experience

Work History

Front Desk Agent

Hotel President
Bonn
07.2026 - Current
  • Welcome guests in a friendly and professional manner.
  • Handle day-to-day reception duties, including guest check-in and check-out.
  • Process payments and prepare invoices and receipts.
  • Receive, handle and refer guest complaints; answer enquiries and direct calls.
  • Reconcile daily revenue.

Hotel Specialist Apprenticeship - Completed

Hotel President
Bonn
08.2023 - 07.2026
  • Rotated through front desk, restaurant, bar and housekeeping departments.
  • Assisted guests and supported check-in and check-out.
  • Served food and beverages and supported restaurant and bar operations.
  • Maintained cleanliness and service standards in guest areas.

Restaurant Service Assistant (Part-time)

Meyers Restaurant
Bonn
10.2020 - 02.2024
  • Welcomed and assisted guests; took food and beverage orders.
  • Prepared bills, processed payments and communicated orders to the kitchen.

IT Intern

SER Group Deutschland GmbH
Bonn
10.2021 - 11.2021

Retail Assistant (Part-time)

Tchibo
Bonn
01.2020 - 11.2020

Banking Internship

Postbank GmbH
Bonn
04.2018 - 05.2018

Restaurant Internship

Lamme Goezak
Bonn
12.2017 - 02.2018

Education

Intermediate School Certificate (Fachoberschulreife) -

Friedrich-List-Berufskolleg
Bonn, Germany
07-2022

Skills

  • Communication
  • Organisation
  • Teamwork
  • Flexibility
  • Empathy
  • Problem-solving

LANGUAGES

German Native
English C1 - Advanced
Sinhala B1 - Intermediate

Timeline

Front Desk Agent

Hotel President
07.2026 - Current

Hotel Specialist Apprenticeship - Completed

Hotel President
08.2023 - 07.2026

IT Intern

SER Group Deutschland GmbH
10.2021 - 11.2021

Restaurant Service Assistant (Part-time)

Meyers Restaurant
10.2020 - 02.2024

Retail Assistant (Part-time)

Tchibo
01.2020 - 11.2020

Banking Internship

Postbank GmbH
04.2018 - 05.2018

Restaurant Internship

Lamme Goezak
12.2017 - 02.2018

Intermediate School Certificate (Fachoberschulreife) -

Friedrich-List-Berufskolleg
ROBIN KORZEN