Summary
Overview
Work History
Education
Skills
Bass Guitar, Travelling
Additional Information
Timeline
Generic
Rod Dunn

Rod Dunn

Munich

Summary

Dynamic Insurance Specialist with expertise in regulatory compliance and client relations at Saga Insurance Services. Proven track record in enhancing customer satisfaction and increasing sales revenue through tailored insurance solutions. Skilled in policy analysis and adept at resolving complex issues, fostering strong client retention and loyalty.

Overview

21
21
years of professional experience

Work History

Insurance Specialist

Saga Insurance Services
04.2022 - Current
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Communicated effectively with members of operations, finance, and clinical departments.
  • Acted as subject matter expert, answering internal, and external questions and inquiries.
  • Researched and resolved routine and complex issues.
  • Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
  • Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
  • Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Cross-sold insurance products to existing clients to reach sales targets.

Cabin Crew Member

British Airways
08.2004 - 09.2020
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
  • Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
  • Exceeded performance metrics for customer satisfaction surveys by consistently receiving positive feedback from passengers regarding attentive service.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Used excellent customer service skills in addressing passengers' needs.

Education

Higher - English Literature, History, Modern Studies, Maths

Clydebank College
Glasgow
01-1996

Skills

  • Documentation skills
  • Policy analysis
  • Regulatory compliance
  • Reporting skills
  • Underwriting expertise
  • Customer service
  • Client relations
  • Client needs analysis
  • Client retention
  • Operations management
  • New client acquisition
  • Upselling
  • Policy renewals
  • Marketing strategies
  • Business planning
  • Quotes and sales
  • Customer follow-up
  • Insurance product promotion
  • Negotiation abilities
  • Insurance sales strategy
  • Client assessment

Bass Guitar, Travelling

I play bass guitar in a band and I am a songwriter. I also like to travel the world and experience new cultures

Additional Information

I have helped online students complete various coursework in America. Subjects included English, Poetry, History and Sociology

Timeline

Insurance Specialist

Saga Insurance Services
04.2022 - Current

Cabin Crew Member

British Airways
08.2004 - 09.2020

Higher - English Literature, History, Modern Studies, Maths

Clydebank College

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Rod Dunn