Rodney Henn
Mainz
Summary
Hardworking employee enthusiastic about learning new Challenges inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Salesman
Rewe
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Substitute
Edeka
10.2022 - 09.2023
- Supervised co workers
- Talked with brand representative about new Articles and Sales
- Closing the Store
- Managed what other Co-workers was doing
- Ordering Articles
- Keeping the store clean
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Salesmann
Woolworth
07.2022 - 10.2022
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Retail Clerk Trainee
Poco Einrichtungsmärkte
08.2019 - 06.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Retail Clerk - Retail Clerk Training
BBS3 Mainz
Mainz, Germany06.2022
Skills
- Territory Development
- Lead Prospecting
- Client Presentations
- Effective communication
- Product knowledge
- Problem solving
- Customer relationship building
- Sales presentations
- Active listening
- Time management
- Customer Service
- Sales and Marketing Strategies
Languages
German
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Salesman
Rewe
10.2023 - Current
Substitute
Edeka
10.2022 - 09.2023
Salesmann
Woolworth
07.2022 - 10.2022
Retail Clerk Trainee
Poco Einrichtungsmärkte
08.2019 - 06.2022
Retail Clerk - Retail Clerk Training
BBS3 Mainz
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